Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Suzanne Vernon

Baltimore,MD

Summary

Strategic commerce leader with deep expertise in digital media, RFP management, and eCommerce growth. Built on a foundation in supply chain management, I deliver tailored solutions that drive operational efficiency and business results. Proven ability to streamline processes, collaborate cross-functionally, and achieve measurable impact in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

RFP Director

Flywheel Digital
01.2025 - Current
  • Developed and implemented an RFP playbook leveraging content libraries and AI tools, optimizing processes for various RFP types (Defensive, Offensive, and Joint with Omnicom) to drive efficiency and win rates.
  • Directed the end-to-end RFP process, collaborating cross-functionally with commercial, marketing, product, and client services teams to craft high-quality, client-tailored proposals delivered on tight deadlines.
  • Developed and deployed AI agents to accelerate the RFP response process, ensuring rapid turnaround while engaging client needs in a personalized and tailored manner.
  • Analyzed RFP outcomes and maintained a centralized proposal content database, using feedback and performance metrics to continuously improve response strategies and streamline future submissions.

Ecommerce Media Manager II (Promoted 4x)

Flywheel Digital
04.2020 - 12.2024
  • Built and executed paid media strategies across Amazon, Walmart, Instacart, Criteo, Kroger, and CitrusAd.
  • Led AMS strategy, investment planning, forecasting, pricing, profitability, portfolio planning, promotional cadence, and content coordination.
  • Increased spend efficiency through customized automated bidding strategies.
  • Managed quarterly keyword research tailored to client KPIs and sales goals.
  • Served as the primary media contact for top-tier accounts with $15MM+ budgets; led 12+ teams of specialists and managers.
  • Drove strategy, competitive analysis, and client reporting while leading executive-level engagements.
  • Promoted 4x; Rated “Working Exceptionally”

Senior Process Engineer

Coty
04.2019 - 04.2020
  • Managed a team of Process Engineers to lead productivity initiatives and cost savings projects.
  • Achieved $250K in savings from partial case reductions within the first two months.
  • Developed SOPs and training documentation to improve technician efficiency and troubleshooting capabilities.

Logistics Analyst

Under Armour
01.2016 - 03.2019
  • Conducted deep-dive analysis into freight cost, carrier performance, and strategic logistics planning.
  • Led annual Full Container Load (FCL) and Less Than Container Load (LCL) RFP negotiations and QBRs.
  • Identified lane-level savings totaling $6M in ocean freight during 2016 negotiations.

Education

B.S. - Supply Chain Management & Marketing

University of Maryland, College Park
07.2014

Bocconi University
06.2013

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Operations management
  • Project management
  • Strategies and goals
  • Negotiation
  • People management

Certification

  • Amazon Marketing Cloud Certification
  • Criteo Retail Media Certification
  • Walmart Connect Academy Ad Certification
  • Instacart Ad Certification
  • Lean Six Sigma Green Belt


Languages

English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Spanish
Elementary

Timeline

RFP Director

Flywheel Digital
01.2025 - Current

Ecommerce Media Manager II (Promoted 4x)

Flywheel Digital
04.2020 - 12.2024

Senior Process Engineer

Coty
04.2019 - 04.2020

Logistics Analyst

Under Armour
01.2016 - 03.2019

B.S. - Supply Chain Management & Marketing

University of Maryland, College Park

Bocconi University

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