Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzanne Vollrath

Mesa,AZ

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

12
12
years of professional experience

Work History

Caregiver

Comfort Keepers
02.2024 - Current
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.

ALC Instructor

Mesa Public Schools
08.2022 - 05.2023
  • Promoted positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Contributed to school-wide initiatives aimed at improving overall academic achievement and promoting positive school culture.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Enhanced classroom collaboration through implementation of group projects and team-building activities.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Developed and clearly presented classroom rules, guidelines and objectives.

Front Desk Receptionist

Andreasen Chiropractic & Wellness Center
01.2022 - 06.2022
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Organized, maintained and updated information in computer databases.

Site Lead - Pre-K Teacher

Gilbert Public Schools - Building Blocks
08.2019 - 03.2021
  • Followed all guidelines set forth by Department of Health Services
  • (DHS Licensing)
  • Ensured registration process of students is complete and updated as needed.
  • Maintained effective communication with school staff and principal.
  • Created consistence classroom schedule adhering to location schedule; assigned lunch/recess.
  • Implemented supplied curriculum.
  • Created and implemented structured classroom behavior model.
  • Completed daily reports for each student in attendance.
  • Maintained availability to meet and consult with parents upon request.
  • Adhered to DHS nutritional guidelines & completion of bi-weekly food orders.
  • Managed and supervised all staff.
  • Created manageable schedule for classroom duties amongst staff; prepping, cleaning, etc.

Paraprofessional - SPICE

Gilbert Public Schools
08.2018 - 05.2019
  • Provided students with personalized educational, behavioral and emotional support.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Promoted language development skills through reading and storytelling.
  • Supported students in developing strategies for individual needs and classroom group dynamics.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Applied positive reinforcement for performance to redirect negative behaviors.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.

Project Leader Coordinator

Salt River Project
06.2013 - 01.2017
  • Held team meetings to discuss project goals, objectives and budgets with fellow team members.
  • Determined appropriate time to make advancements on projects and move on to further stages.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Produced status reports for customers and senior management.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Spearheaded project meetings with team members to discuss ongoing, planned and recently completed projects.
  • Assisted with payroll processing, benefits administration and other human resources activities.
  • Provided support to other departments by inputting relevant data into the appropriate systems.
  • Assisted with payroll preparation by collecting timekeeping information and processing reports.

Education

Some College (No Degree) - Elementary Education

Mayville State University
Mayville, ND

Skills

  • Microsoft Office
  • Data entry
  • Appointment scheduling
  • Customer service
  • File management
  • Communication skills
  • Time management
  • Problem solving
  • Team collaboration
  • Record keeping
  • Attention to detail
  • Organizational skills
  • Scheduling and calendar management
  • Invoice processing
  • Presentation preparation
  • Timekeeping systems
  • Confidentiality standards

Timeline

Caregiver

Comfort Keepers
02.2024 - Current

ALC Instructor

Mesa Public Schools
08.2022 - 05.2023

Front Desk Receptionist

Andreasen Chiropractic & Wellness Center
01.2022 - 06.2022

Site Lead - Pre-K Teacher

Gilbert Public Schools - Building Blocks
08.2019 - 03.2021

Paraprofessional - SPICE

Gilbert Public Schools
08.2018 - 05.2019

Project Leader Coordinator

Salt River Project
06.2013 - 01.2017

Some College (No Degree) - Elementary Education

Mayville State University

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