Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Work Preference
Timeline
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Suzanne Waithaka

Suzanne Waithaka

Administrative Professional
Shawnee,KS

Summary

Dynamic professional with a strong work ethic and exceptional interpersonal skills, recognized as a top performer at Farmers Insurance Group. Proven ability to enhance customer satisfaction and build lasting relationships. Experienced in report writing and administrative oversight, with a commitment to fostering community engagement and educational opportunities through mission work in Kenya.

Overview

15
15
years of professional experience

Work History

Non-Profit Director

Tumaini La Maisha Kenya, Inc
10.2012 - 06.2025
  • Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
  • Prepared and delivered mission-related presentations to church and community groups.
  • Developed effective communication skills by interacting with diverse populations in various settings.
  • Established trust within the community through regular engagement and consistent support.
  • Coordinated a scholarship program for children and youth bringing educational opportunities to children of families in need.
  • Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
  • Developed and maintained scholarship records and documents.
  • Developed and maintained water project records and documents.
  • Prepared governmentally required annual reports.

Customer Service Representative/Supervisor

Farmers Insurance Group
01.2010 - 03.2012
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns.
  • Managed high call volume while maintaining exceptional quality standards in line with company expectations.
  • Recognized as a top performer due to consistently exceeding performance targets related to customer satisfaction scores and call handling efficiency metrics.
  • Coordinated with other departments to ensure cohesive customer service experience, reducing inter-departmental conflicts.

Education

Bachelor of Arts - Business Administration

Baker University
Baldwin City, KS

Skills

  • Creativity and innovation
  • Meeting organization
  • Reporting skills
  • Administrative oversight
  • Microsoft office
  • Report writing
  • Strong work ethic
  • Interpersonal skills
  • Teamwork and collaboration
  • Sorting and organizing
  • Public speaking
  • Administrative support

Interests

  • Exploring various forms of art, such as quilting, crochet, and embroidery, to nurture creativity and personal growth
  • I enjoy spending time with my children, exploring the city and trying new activities with them

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridOn-Site

Important To Me

Healthcare benefits401k matchWork-life balanceFlexible work hours

Timeline

Non-Profit Director

Tumaini La Maisha Kenya, Inc
10.2012 - 06.2025

Customer Service Representative/Supervisor

Farmers Insurance Group
01.2010 - 03.2012

Bachelor of Arts - Business Administration

Baker University

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