Suzanne Watkins
Bowie County Correctional Center
Texarkana,TX
40
years of professional experience
Dependable correctional officer with extensive experience in inmate supervision, emergency counts, and secure movement procedures. Recognized for clear communication, documentation accuracy, and fast response to security concerns. Committed to safe operations and compliance with facility standards.
Work History
Correctional Officer
2 Years 8 Months- Monitored inmate activity to maintain safety, order, and compliance with facility rules.
- Conducted routine security checks of cells, common areas, and perimeter posts.
- Documented incidents, observations, and inmate behavior accurately in daily reports.
- Enforced correctional policies while responding calmly to conflicts and rule violations.
Correctional Officer
19 Years 9 Months- Enforced correctional policies while responding calmly to conflicts and rule violations.
- Searched inmates, housing areas, and property for contraband and unauthorized items.
- Coordinated inmate movement for meals, recreation, visitation, and scheduled counts.
- Communicated with staff to support secure operations and timely incident response.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Enforced rules and regulations to maintain order among inmates.
- Responded to inquiries from inmates and other members of the public.
- Coached supervisors and staff on safe work practices, PPE, and emergency response.
- Monitored regulatory requirements and updated programs to maintain compliance readiness.
- Guided individuals using active listening and tailored feedback to strengthen confidence and performance.
- Assessed mentee progress and adjusted guidance to maintain steady growth and engagement.
Support Manager
14 Years- Supervised front-end associates, ensuring courteous customer service and timely issue resolution.
- Coordinated daily schedules, task assignments, and coverage for smooth store operations.
- Trained new associates on policies, procedures, and customer service expectations.
- Supported inventory control by monitoring stock levels and communicating replenishment needs.
- Enforced safety, security, and operational standards to maintain compliant store conditions.
- Monitored inventory levels, replenishment needs, and order accuracy to prevent stockouts.
- Processed customer transactions accurately using POS systems and handled cash, credit, and debit payments.
- Balanced register drawers and resolved payment discrepancies with careful attention to detail.
- Assisted customers with product questions, pricing, and checkout issues in a a fast-paced environment.
- Maintained organized front-end areas, replenished supplies, and supported smooth store operations.
- Applied store policies for returns, exchanges, coupons, and promotions with consistency.
- Trained new cashiers on register procedures, customer service standards, and transaction accuracy.
- Communicated with supervisors to address service concerns, register issues, and daily workflow needs.
- Supported loss prevention by verifying tender, monitoring suspicious activity, and following secure cash-handling practices.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in the front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Stocked merchandise across sales floor, maintaining organized, accessible displays and accurate product placement.
- Unloaded delivery trucks, verified shipments, and moved freight to designated storage areas.
- Replenished shelves promptly to support continuous product availability during peak customer traffic.
- Maintained clean aisles and stockrooms while following safety and loss-prevention procedures.
- Inspected merchandise for damage, expiration dates, and pricing accuracy before stocking.
- Assisted team members with heavy lifting, backroom organization, and restocking priorities.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day's business.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Stocked designated items on shelves, end caps and displays.
Education
High School Diploma
Skills
Correctional procedures
Facility procedures
Perimeter controls
Safety and security enforcement
Timeline
Correctional Officer
Bowie County Correctional Center
03.2024 - CurrentRead More
Correctional Officer
Texas Department Criminal Justice
06.2001 - 03.2021Read More
Support Manager
Wal-Mart Supercenter
05.1987 - 05.2001Read More
Genoa Central High School
High School Diploma
Read More