Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzanne Weis

Wisconsin Rapids

Summary

Dynamic Housing Services Manager at Salvation Army Hope Center with a proven track record in effective team leadership and compliance enforcement. Skilled in multitasking and organization, I successfully implemented community outreach programs, enhancing service accessibility and client engagement. Committed to fostering positive relationships and driving impactful change in social services.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Housing Services Manager/SSO-CE Lead

Salvation Army Hope Center
11.2022 - Current
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.

Director of Social Services

Wisconsin Rapids Health Services
11.2021 - 11.2022
  • Developed and implemented community outreach programs to enhance service accessibility and engagement.
  • Coordinated case management processes to ensure timely support for clients in need.
  • Facilitated training sessions for staff on best practices in social services delivery.
  • Collaborated with local organizations to strengthen resource networks and referral systems.
  • Managed client intake procedures, ensuring accurate documentation and compliance with regulations.
  • Advocated for client needs during interdisciplinary team meetings to optimize care planning.
  • Maintained up-to-date knowledge of state policies impacting social service programs and client eligibility requirements.
  • Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.

Caregiver/Bathaid

Renaissance
12.2020 - 11.2021
  • Assisted clients with daily living activities, promoting independence and quality of life.
  • Monitored client health and reported changes to healthcare professionals for timely interventions.
  • Developed personalized care plans in collaboration with families to meet individual needs.
  • Trained new caregivers on best practices and safety protocols to ensure high-quality care delivery.
  • Built trusting relationships with clients and families through effective communication and empathy in caregiving approach.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Head Start Lead Teacher

Head Start Program
10.2017 - 11.2020
  • Designed and implemented engaging lesson plans aligned with developmental standards.
  • Fostered a nurturing classroom environment promoting social-emotional growth.
  • Assessed student progress through observation and tailored activities to meet diverse needs.
  • Collaborated with parents to support children's learning and development at home.
  • Developed curriculum enhancements that improved student engagement and learning outcomes.
  • Developed a positive classroom environment through consistent communication, clear expectations, and mutual respect.
  • Conducted comprehensive assessments of student progress, utilizing data-driven decision-making techniques to improve instructional approaches.
  • Collaborated with colleagues for continuous improvement of teaching methods, resulting in higher student achievement levels.
  • Increased parent involvement with regular updates and open communication channels.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

Lead Infant Room Teacher

Pacelli Catholic Schools
06.2016 - 10.2017
  • Developed and implemented age-appropriate curriculum for infants, fostering cognitive and motor skills.
  • Conducted regular assessments to monitor individual child progress and adjust learning activities accordingly.
  • Established positive relationships with families, enhancing community involvement through events and communication channels.
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
  • Improved emotional well-being of infants by providing consistent care, attention, and affection.
  • Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.

Cosmetologist/Manager's Assistant

Great Clips Hair Salon
11.2010 - 05.2016
  • Delivered high-quality haircuts and styling services to diverse clientele.
  • Provided exceptional customer service, ensuring client satisfaction with every appointment.
  • Maintained cleanliness and organization of workstations and salon environment.
  • Conducted consultations to assess client needs and recommend appropriate services.
  • Trained junior cosmetologists on techniques, products, and salon procedures.
  • Collaborated with team members to enhance service delivery and salon efficiency.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.

Cosmetologist

Hair and Company
05.1997 - 10.2010
  • Delivered personalized hair and beauty services to diverse clientele, enhancing customer satisfaction.
  • Advised clients on hair care techniques and product usage, fostering lasting relationships.
  • Mentored junior cosmetologists in advanced techniques and customer service best practices.
  • Implemented new styling trends and techniques, improving service offerings and client experiences.
  • Developed tailored treatment plans for clients based on individual hair types and preferences.
  • Maintained high standards of cleanliness and organization within the salon environment.
  • Answered phone calls and emails to schedule client appointments.
  • Applied makeup to clients for special occasions to meet requirements.
  • Streamlined appointment scheduling, reducing wait times and improving overall client experience.

Education

Bachelor of Science - Human Services

Post University
Waterbury, CT
10-2022

No Degree - Cosmetology

Moraine Park Technical College
Fond Du Lac, WI
06-1994

Skills

  • Optimistic outlook
  • Effective team leadership
  • Multitasking and organization
  • Effective problem resolution
  • Employee training and development
  • Effective conflict resolution
  • Workflow management
  • Consistent and truthful
  • Comprehensive documentation skills
  • Employee supervision
  • Staff onboarding
  • Procedure compliance
  • Goal setting
  • Coaching and mentoring
  • Experienced with MS Office applications
  • Compliance enforcement
  • Clear and concise communication
  • Follow-up and program analysis

Certification

Salvation Army Central Territory Caseworker Certification


Safe from Harm Training Certificate


Sex-Trafficking Towards a Better Understanding Certification


Wisconsin and Upper Michigan Continuing Professional Development

Timeline

Housing Services Manager/SSO-CE Lead

Salvation Army Hope Center
11.2022 - Current

Director of Social Services

Wisconsin Rapids Health Services
11.2021 - 11.2022

Caregiver/Bathaid

Renaissance
12.2020 - 11.2021

Head Start Lead Teacher

Head Start Program
10.2017 - 11.2020

Lead Infant Room Teacher

Pacelli Catholic Schools
06.2016 - 10.2017

Cosmetologist/Manager's Assistant

Great Clips Hair Salon
11.2010 - 05.2016

Cosmetologist

Hair and Company
05.1997 - 10.2010

Bachelor of Science - Human Services

Post University

No Degree - Cosmetology

Moraine Park Technical College

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Suzanne Weis