Suzanne Welter
Meherrin,VA
Summary
Professional with a strong background in contract management, specializing in negotiation, drafting, and oversight. Skilled in risk assessment and compliance, with a proven ability to communicate effectively with stakeholders. Recognized for fostering team collaboration and delivering results in dynamic environments. Detail-oriented and proactive in optimizing processes and supporting team goals.
Overview
2005
2005
years of professional experience
Work History
Contract Manager
S&M Brands
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Compiled required documentation to keep contracts compliant with Type requirements.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
- Managed, supervised and controlled execution of contracts ranging from $Amount to $Amount.
- Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
Data Analyst
S&M Brands
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Created data models to support decision-making processes.
Licensed Consumer Credit Counseling
Money Management International
1998 - 04.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
First Virginia Bank -Southside
10.1990 - 06.1999
- Achieved increased loyalty by resolving customer complaints with empathy.
- Effectively managed high-stress situations, maintaining professionalism in conflict resolution.
- Ensured satisfactory outcomes by efficiently handling escalated calls for customers.
- Responded quickly to product and service inquiries from customers.
- Identified trends through analysis of customer service metrics, developing strategies for improvement.
- Led training sessions for new Customer Service Representatives on key protocols.
- Maintained comprehensive records of interactions to support effective issue resolution.
Education
Associate Of Applied Business - Accounting And Finance
Ocean County Community College
Toms River, NJ06.1980
Skills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Product knowledge
- Appointment scheduling
- Staff training
- Product sales
- Multi-line phone talent
- Research
- Office equipment proficiency
- Information security
Timeline
Customer Service Representative
First Virginia Bank -Southside
10.1990 - 06.1999
Contract Manager
S&M Brands
Data Analyst
S&M Brands
Licensed Consumer Credit Counseling
Money Management International
1998 - 04.2004
Associate Of Applied Business - Accounting And Finance
Ocean County Community College