Suzanne Wessel

Benefit Planning Consultants

• Handled incoming mail and ensured accurate distribution within various departments.
• Performed mail scanning duties in compliance with COVID protocols for remote workforce.
• Maintained organization of incoming inventory and proactively ordered additional supplies when needed.
• Greeted and made clients feel welcome when arriving at the office for meetings.

Ascensus/WEX, Inc

• Assist with entering daily checks and ACH payments.
• Currently learning QuickBooks and billing procedures while becoming proficient in setting up accounts.
• Review and verify accuracy of invoices and account balances.
• Help with any additional work that is needed for our billing team.
• Delivered exceptional customer service by responding promptly to phone calls and emails.

• Resolved customer complaints in a timely manner while maintaining good relations with patrons.
• Trained new employees on proper use of equipment and job duties.
• Took stock of inventory and ordered what was needed.
• Ensured smooth transactions at the cash register during shifts.
• Ensured theaters were clean and ready for the next show by promptly cleaning up after each show.
• Counted tills at the end of employees' shift and each night.
• Waited until the last patron departed and then conducted end-of-night closeout.