Suzanne Willard
Benton,AR
Summary
Dynamic and passionate professional with extensive experience in hospitality, notably at BJ's Restaurant & Brewhouse. A natural leader thriving in fast-paced environments, I excel in delivering exceptional customer service while managing inventory effectively. Committed to fostering team success and enhancing guest experiences through strong communication and operational excellence.
Overview
19
19
years of professional experience
Work History
Bartender
BJ's Restaurant & Brewhouse
Little Rock, Arkansas
10.2023 - 09.2026
- Prepared and served a diverse range of beverages to customers.
- Engaged with customers, delivering exceptional service that fostered loyalty and repeat business.
- Greeted customers warmly upon arrival at bar and provided excellent customer service.
- Maintained cleanliness and organization of bar area, enhancing guest experience and satisfaction.
- Trained new bartenders on drink preparation and bar procedures, ensuring consistent service quality.
- Assisted in inventory management and supply ordering for efficient operations.
- Collaborated with kitchen staff to meet customer needs efficiently.
- Ensured compliance with health and safety regulations consistently.
Salary Manager
Tacos4Life
Little Rock, Arkansas
05.2021 - 10.2023
- I served as a salary manager for the Shackleford location, and I have one year of Operating Partner experience at the Cantrell location.
- Managed daily operations to ensure efficient service and customer satisfaction.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained staff on food safety standards and proper handling procedures.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Facilitated team meetings to enhance communication and address operational issues.
Salary Manager
Chili's
Benton, Ar
05.2009 - 05.2021
- Ensured smooth restaurant operations. Oversaw front of house operations, meeting guest needs and fostering teamwork. Supervised back of house staff, maintaining communication to expedite food service. I secured the building as a key-holder. I managed the budget and staffing, providing the team with necessary personnel, tools, and products for successful operations.
- Led team to ensure high-quality food preparation and service standards.
- Managed inventory levels and ordered supplies to maintain stock efficiency.
- Coordinated staff training programs to enhance customer service skills.
Server/Team Leader
Western Sizzlin'
Benton, Ar
08.2007 - 05.2009
Education
Cosmetology
Pulaski Tech
01-2008
Diploma -
Bryant High School
01-2007
Skills
- Customer Engagement
- Team Collaboration
- Beverage preparation
- Mixology techniques
- Multi-tasking
- Inventory management
- Customer engagement
Accomplishments
- Skills U.S.A
- -Curator 2006-2007
- Women Taking the Lead
- -Representative 2018-2021
Timeline
Bartender
BJ's Restaurant & Brewhouse
10.2023 - 09.2026
Salary Manager
Tacos4Life
05.2021 - 10.2023
Salary Manager
Chili's
05.2009 - 05.2021
Server/Team Leader
Western Sizzlin'
08.2007 - 05.2009
Cosmetology
Pulaski Tech
Diploma -
Bryant High School