Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Suzanne Wilson-Laghzale

Haines City,FL

Summary

Seasoned Food and Beverage Service Assistant at Walt Disney World Resort, adept in allergy awareness and hygiene standards. Excelled in enhancing guest satisfaction through exceptional service, evidenced by management recognition. Skilled in reservation management and server training, consistently ensuring safety and quality. Proven track record in improving operational efficiency.

Overview

29
29
years of professional experience

Work History

Food and Beverage Service Assistant

Walt Disney World Resort
Lake Buena Vista, FL
05.2021 - Current
  • Handled food allergy requests to guarantee customer well-being.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained a clean, safe, and organized work area according to health code regulations.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Food and Beverage Server

Walt Disney World Resort
Lake Buena Vista, FL
01.2021 - 05.2021
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
  • Prepared bills and processed credit card payments at the end of each shift.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Monitored and documented guests' allergy information to maintain a safe and enjoyable dining environment.

In Room Dining Server

Walt Disney World Resort
Lake Buena Vista, FL
04.2015 - 03.2020
  • Adhered to company policies and procedures regarding hospitality services at all times.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Took orders accurately and delivered food promptly to the guest's room or suite.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Worked with cross-functional teams to achieve goals.

Assignor/General Teller/Seating Hostess

Walt Disney World Resort
Lake Buena Vista, FL
01.2000 - 04.2015
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Kept track of table availability during peak hours to minimize waiting times for guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.

Coffee Barista

Walt Disney World Resort
Lake Buena Vista, FL
11.1998 - 01.2000
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Collected payments and provided accurate change.
  • Ordered and received supplies to restock beverage items.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Input orders into point of sale system and handled customer payments.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Food and Beverage Quick Service

Walt Disney World Resort
Lake Buena Vista, FL
05.1996 - 11.1998
  • Followed cash handling guidelines when processing payments from customers.
  • Verified that all beverages were served at the correct temperature, properly garnished and presented to the guest.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees to perform duties.
  • Provided exceptional service to high volume of daily customers.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Haines City High School
Haines City, FL
05-1995

Skills

  • Food presentation
  • Hygiene standards
  • Food storage guidelines
  • Reservation management
  • Server training
  • Food safety practices
  • Point of sale systems
  • Cash handling proficiency
  • Allergy awareness

Accomplishments

Walt Disney World Legacy Award Recipient

Timeline

Food and Beverage Service Assistant

Walt Disney World Resort
05.2021 - Current

Food and Beverage Server

Walt Disney World Resort
01.2021 - 05.2021

In Room Dining Server

Walt Disney World Resort
04.2015 - 03.2020

Assignor/General Teller/Seating Hostess

Walt Disney World Resort
01.2000 - 04.2015

Coffee Barista

Walt Disney World Resort
11.1998 - 01.2000

Food and Beverage Quick Service

Walt Disney World Resort
05.1996 - 11.1998

High School Diploma -

Haines City High School

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Suzanne Wilson-Laghzale