Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
STNA/Trainer, Housekeeper
Bethany Nursing Home
11.2014 - Current
Delivered hands-on care to patients, including assistance with activities of daily living (ADLs) such as bathing, dressing, feeding, and mobility
Effectively communicated with healthcare teams, patients, and their families, contributing to a collaborative and supportive care environment
Proficiently measured and recorded vital signs, maintaining accurate and up-to-date documentation of patient health status and activities
Provided hands-on training, demonstrating proper techniques for activities such as bathing, feeding, and mobility assistance, ensuring practical skill development
Instructed trainees on adherence to clinical protocols, emphasizing the importance of accurate documentation, infection control, and patient safety measures
Facilitated clear communication channels, encouraging questions and addressing concerns to promote a supportive and collaborative learning environment among STNA trainees
Ensured a clean and sanitary environment by executing routine cleaning tasks, including dusting, mopping, and sanitizing resident rooms and common areas
Prioritized resident and staff safety by following infection control measures, disposing of hazardous waste appropriately, and maintaining a hygienic living space
Managed housekeeping duties with efficiency, coordinating cleaning schedules and responding promptly to urgent cleaning needs, contributing to a comfortable and healthy living environment for residents.
Administrative Assistant
Cleaver & Sokolowski, LLC
04.2022 - 10.2023
Drafted, edited, and proofread legal documents with precision, ensuring accuracy and adherence to legal standards
Acted as a primary point of contact for clients, providing professional and responsive communication to address inquiries and relay messages
Efficiently managed attorney schedules, court dates, and meetings, ensuring timely attendance and effective coordination of appointments
Managed bill payment processes, ensuring timely settlement of invoices and adherence to budgetary guidelines for the law office
Managed the efficient procurement of office supplies for a busy law office, ensuring timely availability and maintaining an organized inventory.
Haunted House Special Effects Makeup Artist
Factory of Terror
08.2015 - 11.2018
Executed intricate and visually striking makeup designs for haunted house attractions, contributing to the immersive and terrifying experience for patrons
Prioritized and maintained high hygiene standards in the application of makeup, ensuring a safe and clean environment for performers and participants
Worked seamlessly with a team of artists and performers to bring creative visions to life, contributing to the overall success and atmosphere of the haunted house event.
Enhanced realism in film productions by creating lifelike prosthetics and makeup effects.
Collaborated with directors to develop visually striking special effects for memorable scenes.
Mentored junior makeup artists on best practices, ensuring high-quality results across the team.
Telemarketer
Infocision
10.2013 - 12.2014
Achieved consistent success in meeting or exceeding sales targets through effective communication and persuasive selling techniques
Established positive rapport with customers, addressing inquiries, and building trust to enhance overall customer satisfaction
Thrived in a dynamic telemarketing environment, adapting quickly to script changes, overcoming objections, and maintaining a positive attitude in the face of challenges.
STNA
Altercare of Navarre
02.2012 - 03.2013
Delivered hands-on care to patients, including assistance with activities of daily living (ADLs) such as bathing, dressing, feeding, and mobility
Effectively communicated with healthcare teams, patients, and their families, contributing to a collaborative and supportive care environment
Proficiently measured and recorded vital signs, maintaining accurate and up-to-date documentation of patient health status and activities.
Crew Member/Cashier
McDonald's
08.2010 - 10.2011
Provided exceptional customer service by taking orders, handling transactions accurately, and ensuring a positive dining experience for customers
Demonstrated strong multitasking skills in a fast-paced environment, efficiently managing cashier responsibilities, food preparation, and maintaining cleanliness within the restaurant
Worked collaboratively with team members to fulfill orders promptly, contributing to a cohesive and efficient work environment.
Education
Special Effects Makeup Training Classes
11.2015
Infocision Telemarketing Training Classes
12.2014
State License -
Absolute STNA training classes
03.2011
Diploma -
Timken High School
06.2010
Skills
Customer Service
Patient Care
Communication
Data Entry
Organization
Medical Assistance
Administrative Support
Problem Solving
Teamwork
Time Management
Microsoft Office
Microsoft Excel
Employee Trainer
Healthcare Laws and Regulations
Emotional Support
HIPAA Compliance
Infection Control
Critical Thinking
Safety Measures
Multitasking
Active Listening
Stress Management
Medical Terminology Knowledge
Activity Planning
Compassionate
Personal Information
Work Permit: Authorized to work in the US for any employer.