Suzanne Yankasky
Sun City,AZ
Summary
Dynamic Customer Service Associate with proven expertise in problem resolution and customer support, honed at Walgreens. Excelled in fostering customer satisfaction and loyalty through assertive communication and in-depth product knowledge. Recognized for training associates, enhancing team collaboration, and streamlining inventory control, significantly contributing to a positive work environment and elevated customer service standards.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Walgreens
01.2016 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback..
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Managed high volume photo department
- Organized and fulfilled online orders and curbside pickups.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Medical Assistant - Health Care
Apollo College
Phoenix, AZSurgical Tech - Operating Room
Tempe Tech
Phoenix, AZSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complaint handling
- Stock replenishment
- Assertiveness
- Refunds and exchanges
- Inventory control
Timeline
Customer Service Associate
Walgreens
01.2016 - 01.2025
Medical Assistant - Health Care
Apollo College
Surgical Tech - Operating Room
Tempe Tech
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