Suzanne Young
Grand Rapids,MI
Summary
Results-driven sales representative with a focus on professional development and effective leadership in client interactions. Skilled in cultivating relationships, building partnerships, managing key accounts, and increasing revenue. Known for implementing engaging strategies that build trust with clients and drive successful outcomes. Proficient in Salesforce, Microsoft Office and ChatGBT to support sales efforts.
Overview
25
25
years of professional experience
Work History
Sales Representative
Walsworth Publishing Company
06.2018 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with minimum of 5 existing customers and prospects to discuss business needs and recommend optimal solutions per day.
- Developed and delivered engaging sales presentations to convey product benefits. Increased sales by 15% from previous year.
- Recommended workflow and budget improvements for customers.
- Enhanced client satisfaction ratings by scheduling on-site service requests and managing publishing logistics. 95% positive client satisfaction ratings.
- Generated consistent 100% client retention by accurately organizing and executing workshops and events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for their publishing needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Stayed up-to-date with industry trends to position company as market leader. (Salesforce, Microsoft Office)
Pharmaceutical Sales Representative
Sanofi Pharmaceuticals
10.2000 - 11.2017
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling, and pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Education
Associate of Science - Education
Grand Valley State University
Allendale, MISkills
- Client account management
- Sales prospect identification
- Strategic network building
- Sales growth strategies
- Problem Anticipation and Resolution
- Agenda Setting and Control
- Requirements Gathering
- Service Coordination
- Contract Negotiation
- Client engagement
- Staff Training
- Budget Planning and Administration
- Customer complaint management
Timeline
Sales Representative
Walsworth Publishing Company
06.2018 - Current
Pharmaceutical Sales Representative
Sanofi Pharmaceuticals
10.2000 - 11.2017
Associate of Science - Education
Grand Valley State University
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