Suzanne C. Rivera
Pembroke Pines,FL
Summary
Seasoned Human Resources Manager with broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams to deliver top performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Human Resource Manager
RKW Rivergate Residential
Doral, FL
01.2018 - Current
- Responsible for all HR Aspects for several locations throughout the US
- HRIS (Ultipro and Paycor) entries, reports and maintenance
- Employee Recognition Program and Events
- Employee mediation from investigating complaints to counseling
- Open Enrollment and insurance enrollment
- Payroll entries and reports
- OSHA filings
- Recruiting backup and screening
- Workers Comp claims
- Unemployment Claims and Hearings
Temp Assignment - Leasing and Marketing Professional
BG MultiFamily
Fort Lauderdale, FL
04.2017 - 12.2017
- While achieving personal goals worked at various properties temping utilizing Yardi, Voyager, ADP Advantage, Ultipro
Property Manager
Gateway Terrace/ Westminster Communities of Florida
Fort Lauderdale, FL
08.2010 - 03.2017
- Responsible for a 257 unit HUD property managing staff of 10-15
- Oversaw Resident Services, Leasing, Maintenance
- Maintained above average scores on REAC and MOR inspections
- Managed and oversaw daily operations and budget of site
- Implemented cost-effective maintenance strategies, resulting in a 50% reduction in property maintenance expenses over 1 year.
- Developed positive relationships with staff and residents contributing to a high resident satisfaction rate and reduced employee turnover.
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living and work environment.
- Implemented a tenant retention program, resulting in a 40% increase in lease renewals and a reduction in vacancy rates
- Collaborated with contractors and vendors for property repairs and improvements.
- Managed and optimized property budgets, tracking income and expenses each year and implementing financial strategies that resulted in a 35% overall profit.
- Developed and implemented emergency response plans, ensuring the safety and well-being of tenants in the event of unforeseen circumstances
- Conducted market analysis to set competitive rental rates, contributing to increased property revenue and market competitiveness
- Implemented sustainable and energy-efficient practices, resulting in a reduction in utility costs and contributing to the property's environmental responsibility
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
- Handled tenant conflicts professionally and effectively, maintaining positive relationships and minimizing legal fallback.
- Implemented preventative maintenance programs, extending the lifespan of property systems and reducing overall maintenance costs.
- Conducted and encouraged staff training sessions for maintenance and office personnel, enhancing productivity and performance
- Developed positive relationships with property owners, providing regular updates on property performance and financial outcomes
- Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets
- Participated in community outreach programs, representing the property and building positive community relationships.
- Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial ownership.
Human Resources Generalist
Westminster Communities of Florida
Orlando, FL
11.2001 - 10.2010
- From 2001 thru 2010 responsible for the HR functions for Orlando corporate office..
- Supported 50 CCRC(Continuing Care Retirement Communities) and RRC (Independent Rental Retirement Community) properties statewide
- Travel and worked from various locations within the state as needed.
- Help create majority of job descriptions and policies to bring into compliance and uniformed for over 40 locations
- Coordinate the processing of payroll for our 12 rental retirement communities as well as for our corporate office
- Backup to Benefits Coordinator during vacation and open enrollment season
- Created employee recognition program called Caught in The Act to honor and value employee that go beyond the scope of their jobs
- Maintain Ultipro Software for HR & Payroll.
- Update/maintain compensation ranges by conducting regular salary surveys.
- Prepare and process EEOC-1 report, UC claims and hearings and WC Claims.
- Conduct New Hire orientation for corporate and management staff
- Served on wellness committee promoting events to keep employees health conscious and experience ratings down
- Assist with employee issues and investigations and provided support to staff in the field.
- Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of New Hires for corporate office and backup to Community HR Managers.
- Administered benefits programs and Open Enrollment sessions ensuring accurate enrollment and timely communication with employees
- Conducted investigations into employee complaints or concerns.
- Collaborated with management to develop and implement performance management strategies that aligned with company goals
- Created and delivered training programs on topics such as diversity and inclusion, sexual harassment and workplace ethics.
- Assisted in the development of HR policies and procedures to ensure compliance with federal/state laws and regulations
- Managed leave process including FMLA requests, tracking time off and coordinating return-to-work plans
- Conducted salary benchmarking analysis to ensure competitive compensation packages for all positions within the organization
- Coordinated annual performance reviews
- Provided guidance to managers regarding disciplinary actions or performance improvement plans for underperforming employees
Education
Associate - Liberal Arts/Business Mgmnt
Brooklyn College
Brooklyn, NYHigh School -
Brooklyn Technical High School
Brooklyn, NYSkills
- ADP
- Employee relations
- Benefits administration
- Human Resources
- Payroll management/ ADP, Ultipro, Paycor
- Workers' compensation
- Property Management
- Recruiting
- Performance Management
- Employee Orientation
- Management
- UltiPro
- Yardi and One Site
- RealPage
- OSHA filings
- Employee Recognition
Certification
- SHRM Certified Professional
- Professional In Human Resources
- Licensed Florida State of Financial Affairs - 215 Licensed Life and Annuities Agent since 2016
- CAM Property Management Professional - Grey SYstems 2016
Timeline
Human Resource Manager
RKW Rivergate Residential
01.2018 - Current
Temp Assignment - Leasing and Marketing Professional
BG MultiFamily
04.2017 - 12.2017
Property Manager
Gateway Terrace/ Westminster Communities of Florida
08.2010 - 03.2017
Human Resources Generalist
Westminster Communities of Florida
11.2001 - 10.2010
Associate - Liberal Arts/Business Mgmnt
Brooklyn College
High School -
Brooklyn Technical High School
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