Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzanne K. Miller

Office Administration
Pottstown,PA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

The Home Depot Inc
12.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Certified Caregiver

Jayden Monica SNT
04.2014 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled client to support independence and well-being.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.

Education

GED -

Jules E. Mastbaum Area Vo-tech
Philadelphia, PA
06.2004

Skills

  • Sales Report Generation
  • Statement Billings
  • Complex Product Knowledge
  • Data Evaluation
  • Problem Resolution
  • Customer Information Databases
  • Good Communication Skills
  • Process Transactions
  • Order and Refund Processing
  • Understanding Customer Needs
  • Office Supplies and Inventory
  • Policy and Procedure Adherence
  • Customer Relations
  • Customer Service
  • Document and Records Management
  • High-Volume Call Environments
  • Administrative and Office Support
  • Senior Leadership Support
  • Creative Solutions
  • Cash Register Operations
  • Cash Counting
  • Customer Service and Assistance
  • Merchandise Orders and Exchanges
  • Credit Card Applications
  • Valid Driver's License
  • Telephone Etiquette
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Excellent Written and Oral Communication

Timeline

Customer Service Specialist

The Home Depot Inc
12.2021 - Current

Certified Caregiver

Jayden Monica SNT
04.2014 - Current

GED -

Jules E. Mastbaum Area Vo-tech
Suzanne K. MillerOffice Administration