Suzanne L. Gramm
Edwardsburg,MI
Summary
Enthusiastic Administrative Assistant with a drive to provide a smooth work environment by enhancing office efficiency and optimizing workflow. Known for exceptional time management and organizational skills. Fostering positive relations among clients, staff, students and parents. Demonstrated ability to handle sensitive information discreetly while proactively identifying and resolving problems.
Overview
22
22
years of professional experience
Work History
Building Aide
Edwardsburg Public Schools
Edwardsburg, MI
09.2024 - Current
- Perform administrative tasks such as making copies, laminating, assisting on projects and restocking supplies.
- Keep office equipment in good working order with routine maintenance like changing out cartridges and adding paper while keeping track of stock levels.
- Maintain an organized and clean office environment to boost staff productivity and overall morale.
- Develop strong relationships with students and colleagues by open lines of communication.
- Supervise students in the classroom, cafeteria and at recess.
- Facilitate resolution of conflicts between students through mediation and communication techniques.
- Uphold strict confidentiality standards when handling sensitive student information.
Teacher Aide
Trinity Luthren School
Elkhart, IN
09.2022 - 05.2024
- Developed strong relationships with students by fostering a supportive, positive and creative learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Improved student engagement by incorporating interactive learning such as dance and music.
Secretary
Datagramm
Edwardsburg, MI
06.2010 - Current
- Handled sensitive information discreetly, maintained confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Administrative Assistant to the Superintendent
Edwardsburg Public Schools
Edwardsburg, MI
08.2003 - 06.2010
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Increased efficiency in record-keeping with meticulous organization of both physical and digital files.
- Maintained confidentiality while handling sensitive information related to staff, student and district matters.
- Collected pertinent information to compose and place ads in newspapers for job openings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Typed correspondences, letters, memos and forms for the Super Intendant and staff.
- Continually sought methods for improving daily operations, communications with recordkeeping and data entry.
- Recorded new hires, transfers, terminations, and changes in job classifications to maintain employee records.
- Provided support for board meetings by preparing agendas, minutes, and relevant documents in a timely manner.
Education
GED -
Mishawaka High School
Mishawaka, IN01-1995
Skills
- Data entry
- Computer skills
- Administrative support
- Time management
- Filing
- Customer, client, parent and student relations
- Office Equipment
- Strong problem solver
- Workflow optimization
- Exceptional organizational skills
Timeline
Building Aide
Edwardsburg Public Schools
09.2024 - Current
Teacher Aide
Trinity Luthren School
09.2022 - 05.2024
Secretary
Datagramm
06.2010 - Current
Administrative Assistant to the Superintendent
Edwardsburg Public Schools
08.2003 - 06.2010
GED -
Mishawaka High School