Suzanne Michelle Estrada
Summary
Passionate Emergency Medical Technician with 14 years of experience. Well versed in all elements of patient care with success in quickly responding to emergency situations. Proven leader skilled in working within collaborative settings.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Emergency Department Technician
Kaiser Permanente
05.2012 - Current
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Participated in ongoing training programs to stay current on best practices in emergency medicine.
- Conducted regular inventory checks of medical supplies to maintain adequate stock levels within the Emergency Department.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
Customer Service Manager/ Front End Lead
Bed Bath And Beyond
09.2004 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Assistant
Medical Professionals
01.2008 - 02.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Sutter Health
03.2006 - 09.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Bachelor of Science - Nursing
Samuel Merritt University
Oakland, CA12.2024
Skyline College
San Bruno, CA 01.2017 - 05.2020
Associate of Science - Medical Assisting
Carrington College California
Concord, CA03.2006
Skills
- Orthopedic Splinting
- Patient Transport
- Compassionate Care
- Emergency medical care
- Vital signs monitoring
- CPR/AED
- Wound Care
- Basic patient care
- Medical Terminology
- Aseptic Techniques
- Physician support
- Room preparation
Certification
- CA Registered Nurse Anticipated January 2025
- Public Health Nurse
- Child Abuse and Neglect Mandated Reporter Training 2024
- Certified Medical Assistant (CMA) 2006
- Basic Life Support (BLS/CPR/AED)Certification - American Heart Association. Expires 02/2026
- ACLS/PALS/NPR- American Heart Association Expires 10/2026
Languages
Spanish
Full Professional
Affiliations
- California Nursing Student Association
Timeline
Skyline College
01.2017 - 05.2020
Emergency Department Technician
Kaiser Permanente
05.2012 - Current
Medical Assistant
Medical Professionals
01.2008 - 02.2010
Medical Assistant
Sutter Health
03.2006 - 09.2007
Customer Service Manager/ Front End Lead
Bed Bath And Beyond
09.2004 - 07.2017
Bachelor of Science - Nursing
Samuel Merritt University
Associate of Science - Medical Assisting
Carrington College California
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