Suzanne O’Donald
Portland,OR
Summary
Experienced and results driven Administrative Expert with over 25 years of dedicated support to all levels of management, with a proven record of streamlining processes and operations to promote organizational success and efficiency.
Customer service focused individual with strong analytical and problem solving skills. Possesses reliable decision-making skills and sound judgment to positively impact company success and to help make the workplace a more, collaborative environment.
Possesses vast foundational knowledge of project management principles and technical troubleshooting, along with proficiency in using support software.
Overview
34
34
years of professional experience
Work History
Manager Online Business Specializing in the Vintage Marketplace
Web Sales
04.2018 - Current
- Manage successful on-line sales operation specializing in the vintage marketplace, showcasing outstanding customer service and expert product knowledge to generate revenue.
- Apply superior negotiation skills and expertise in online sales and marketing, resulting in sales often exceeding 1000% profit on cost of goods.
- Implements and manages business operations, by keeping accurate records and files ensuring efficient time management and task and goal prioritization via project management disciplines.
- Achieves sales results by leveraging expertise in online product research and promotion and search optimization.
- Resolves customer service issues, actively listens to concerns for a mutually beneficial transaction.
Contract Positions
ROBERT HALF
09.2019 - 03.2020
- Adobe – Office Manager
- Adidas – Space Audit Project, Design Management Division
- Apptio/IBM – Office Manager
Full Time Caregiver
LEAVE OF ABSENCE
01.2018 - 01.2020
- Provided round the clock care to disabled family member; including medication management, assistance with daily living, accounting, insurance issues, coordinating appointments, services and therapies.
Business Initiatives Analyst – Credit Risk
WELLS FARGO DEALER SERVICES (WFDS)
04.2014 - 09.2017
- Worked collaboratively with Credit Risk Management Leadership
- Assisted with project oversight, tracking and reporting throughout all phases of WFDS Credit Risk Management programs/initiatives
- Responsible for supporting and executing on a variety of projects, services and initiatives
- Researched, compiled and analyzed data, created reports, presentations, meeting schedules and agendas
- Conducted process improvement and redesign and conducted complex change management initiatives
- Provided oversight of confidential leadership programs, projects and procedures
- Compiled project management and initiative reporting data from multiple sources; which included data aggregation and entering/importing data into project tracking database
- Designed initiative documentation and training strategies including identifying the appropriate learning process and timing
- Created training manuals and support materials
- Trained all levels of Credit Risk Management on Daptiv PPM,50+ shareholders
- Managed multiple projects at one time and prioritized daily activities to meet tight deadlines
- Trained and instructed shareholders to do the same
- Key communicator of meetings, agenda, recaps to10+ teams
- Monitored management project objectives to ensure business strategies aligned with resources, time and completion of initiatives
- Tracked projects and responded to changes, issues and reported status accordingly to C-Level Bank Management nationwide
- Revised and updated sites hosting division project documents, reports, and/or group information; and served as central contact for project information, deliverables and updates
- Key member of Diversity & Inclusion Team; creator of and contributor to Newsletter, Corporate D & I Website content
- Team D & I Initiatives, Volunteer activities
Full Time Caregiver
LEAVE OF ABSENCE
06.2013 - 09.2014
- Provided round the clock care to seriously ill family member; including medication management, assistance with daily living, accounting, insurance issues, coordinating appointments, services and therapies.
Executive Assistant to President/CEO – Contract Position
MOBILITIE LLC. / Villa Real Estate
09.2012 - 05.2013
- First hire and founding member of Villa Real Estate, A Premier Realtor
- Acted as right hand to billionaire entrepreneur President/CEO
- Managed company calendars and heavy planning, meeting schedules
- Developed new file and storage systems
- Oversaw hiring of new associates; Director of Marketing, CFO, and60+ realtors – On boarded over30 new staff in one day
- Researched, negotiated and prepared office space and services
- Created presentations, budgets, reports, spreadsheets, charts and graphs; managed records; and administered databases for President
- Produced correspondence on behalf of President and Executive Team
- Created and implemented purchasing budgets and policies
- Special projects and personal assistance to President and Executive Team as needed
- Overview: Hired to assist President in ground up creation of new, high-end real estate venture in Newport Beach
- Acted as Executive Assistant and Operations Manager to President and on-boarding executive team: CFO, SVP of Operations, and General Counsel
- Trusted with all realty negotiations, administrative and clerical duties and complex, highly confidential business, finance and operations details
Property Manager/Lease Administrator – Contract Position
MOBILITIE LLC.
01.2012 - 04.2012
- Hired as key administrator to oversee300+ properties coordinating land leases, agreements and a/p and billing issues, while company was going through $1 Billion sale
- Key contact to upper management
- Liaison to field personnel for business resources
- Unique projects and examination for Director of Property Management
- Responsible for preparing reports, invoices, letters, memos, financial statements and spreadsheets by word processor, spreadsheet, database and software
- Created and maintained databases
- Overview: Contact point and administrative manager for communications T-Mobile, Verizon and Sprint PCS Cell Towers between Management, Finance, Legal and Facilities Depts
- Direct liaison for landowners
Executive Assistant to President/CEO and Director of Finance
AIMCO
07.2007 - 12.2010
- Provided full range of administrative and highly confidential business support into President/CEO, Director of Finance and Executive Team
- Managed executives’ calendars and expenses; planned client and corporate meetings/events; created presentations, reports, spreadsheets, charts and graphs; managed records; and administered databases
- Key travel contact for company
- Overview: Established policies and procedures that brought order and stability to extremely disorganized environment
- Spearheaded numerous companywide projects; saving time and money
- Praised by supervisor for development and implementation of corporate travel program; including travel visa process; reducing domestic and international travel expenditure by50% in first month
- Assigned a lead role for corporate presentations due to strengths in design and research skills, which assisted in the successful negotiation of new inventory contracts and corporate bank account
- Teamed with IT to create sales team database - saved time and money
- Goal achieved to improve territory management, workflow and reporting accuracy
- Revamped record-keeping and reporting to furnish executives with more accurate sales/financial data
Executive Assistant/Marketing Coordinator to VP
US BANK
04.2003 - 12.2005
- Supported Executives by handling executive office and marketing tasks
- Including screening phone calls, preparing correspondence/memos, and creating new processes/procedures
- Maintained strict confidentiality with sensitive information, financial documents, client records, and personal matters
- Organized national meetings/conferences;20+ events per year
- Developed proposals, corporate presentations, composed correspondence, created reports, spreadsheets, charts and graphs
- Developed and maintained department calendars.
Executive Assistant/Marketing Coordinator
LENNAR HOMES
08.1999 - 09.2002
- Directed day-to-day office operations of busy marketing division
- Provided marketing and executive administrative support to Director of Marketing and team of20+ consultants
- Researched and prepared presentations, reports for executive management
- A/P and A/R duties as needed
- Composed correspondence including communications and transfer of information between regional offices with speed and accuracy
- Key department contact for all Sales and Division Staff
- Compiled and recorded sales and finance reports for Executive Team
- Administered budgets.
Assistant Marketing/Brand Manager
METAGENICS INC.
06.1997 - 01.1999
- Advanced through sales positions to marketing manager promotion
- Created concept and copy for journal ads, direct mail campaigns and sales collateral for clients and projects
- Planned and executed trade shows/special events/conferences –10+ per year
- Planned and directed the launch of most successful product line in division history
- Included working through complex legal and U.S
- Copyright Office issues
- Recognized for accuracy by supervisor; assigned as primary proofreader on all advertising campaign collateral for multimillion-dollar promotions and successful product launches
- Generated campaign response-rates of between6% and8% (up to4 times the industry average)
- Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills, resulting in acquiring major accounts in industry, including GNC and Whole Foods Markets
Territory Manager
METAGENICS INC.
03.1993 - 06.1997
Account Manager
METAGENICS INC.
01.1991 - 03.1993
Education
Associate of Arts - Business
BOURNVILLE COLLEGE
Skills
- Customer service
- Team building and leadership Staff training
- Time management
- Decision-making
- Verbal and written communication including expert agendas, minutes, recaps and reliable follow-up
- Complex Problem-solving
- Expert Event / Meeting Planning and Coordination
- Project Management
- Office Organization
- Heavy Calendar Management
- Accurate Budget Research and Preparation
Timeline
Contract Positions
ROBERT HALF
09.2019 - 03.2020
Manager Online Business Specializing in the Vintage Marketplace
Web Sales
04.2018 - Current
Full Time Caregiver
LEAVE OF ABSENCE
01.2018 - 01.2020
Business Initiatives Analyst – Credit Risk
WELLS FARGO DEALER SERVICES (WFDS)
04.2014 - 09.2017
Full Time Caregiver
LEAVE OF ABSENCE
06.2013 - 09.2014
Executive Assistant to President/CEO – Contract Position
MOBILITIE LLC. / Villa Real Estate
09.2012 - 05.2013
Property Manager/Lease Administrator – Contract Position
MOBILITIE LLC.
01.2012 - 04.2012
Executive Assistant to President/CEO and Director of Finance
AIMCO
07.2007 - 12.2010
Executive Assistant/Marketing Coordinator to VP
US BANK
04.2003 - 12.2005
Executive Assistant/Marketing Coordinator
LENNAR HOMES
08.1999 - 09.2002
Assistant Marketing/Brand Manager
METAGENICS INC.
06.1997 - 01.1999
Territory Manager
METAGENICS INC.
03.1993 - 06.1997
Account Manager
METAGENICS INC.
01.1991 - 03.1993
Associate of Arts - Business
BOURNVILLE COLLEGE
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