Hi, I’m
Suzanne Jager
Sioux City,IA
Summary
Motivated and reliable individual, offering 19 years of experience and the drive to excel in all areas, with extensive knowledge of the healthcare industry, in medical billing with ICD-9, CPT, HCPS knowledge. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors, knowledgeable in data confidentiality and privacy practices when reviewing patient information. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build customer loyalty.
Overview
19
years of professional experience
Work History
Siouxland Community Health CenterSioux City, IA
Billing Representative
10.2006 - 02.2023
Job overview
- Contacted clients monthly with past due accounts to formulate payment plans and discuss restructuring options.
- Worked daily with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated account information to maintain customer records.
- Resolved patient problems by listening to their complaints and investigating and following through to solve issues in timely manner.
- Answered customer phones calls to billing department work group number.
- Assisted with check-in process at front desk.
Siouxland Community Health CenterSioux City, Iowa
Front Desk Customer Service Representative
10.2003 - 10.2006
Job overview
- Collected co-pays and outstanding balance from patients.
- Updated accounts with current personal information.
- Always remained calm, composed, and polite to de-escalate aggressive patient behavior.
- Prepared and processed forms to change patient information as needed per HIPPA.
- Documented key points of cust0mer interactions on digital database. Engaged with patients to understand their needs, resolve issues and answer their questions.
- Served as friendly first point of contact for patient inquiries.
First AdministratorSioux City, IA
Claims Processor
10.1999 - 10.2003
Job overview
- Submitted medical and dental claims with correct procedure and diagnosis codes and processed them according to established quality and production standards to handle demand with high accuracy, according to contract requirements.
- Followed internal standards and examined guidelines to prevent claims processing errors.
- Organized insurance claims forms and related documents, checking each closely for completeness.
- Carefully checked and verified personal data, and policy information for each insurance application.
- Handled high volume of medical and dental policies with Medicare, Iowa & Nebraska Medicaid, commercial, motor vehicle, and work comp carriers. strong attention to detail.
First AdministratorsSioux City, IA
Mailroom Clerk
10.1998 - 10.1999
Job overview
- Opened, logged, date-stamped and sorted incoming mail for easy distribution to offices and staff.
- Received, stamped, and routed incoming mail to correct recipients.
- Sorted mail for delivery by different categories to improve shipment timeliness and accuracy.
- Consulted with contracted delivery courier services to arrange prompt delivery of letters and packages.
Education
West High, Sioux City, IA
High School Diploma
05.1981
Skills
- Insurance Claims Processing & management, Medical & Dental Claims Submission
- Knowledge of ICD-9, HCPS, CPT, medical terminology
- Extensive knowledge of HMO's, Commercial insurance, Medicare, and Medicaid, Work Comp
- Google Drive, Microsoft Office, Spread sheets, data entry, information updates
- Account Management, Statement billing
- Multitasking, prioritizing, written & verbal communications
- Payment Posting & Collections
- HIPPA & Standards Compliance
Timeline
Billing Representative
Siouxland Community Health Center
10.2006 - 02.2023
Front Desk Customer Service Representative
Siouxland Community Health Center
10.2003 - 10.2006
Claims Processor
First Administrator
10.1999 - 10.2003
Mailroom Clerk
First Administrators
10.1998 - 10.1999
West High
High School Diploma
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