Suzanne Soterion
Maricopa,AZ
Summary
Focused, articulate and result driven professional with more than 15 years experience in the Food and Beverage industry. High performance, strong communication skills with the ability to complete tasks with minimal supervision. Known to be a fully involved team player and team builder. U.S Army Veteran and business owner with leadership skills and recognized for great customer service. Combined with an already amazing team, is where I would like my future to be.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Sodexo USA
Phoenix, AZ
10.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Owner/Caterer
GG's Kitchen
Maricopa, AZ
07.2022 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Organized events such as trade shows and conferences.
- Kept records for production, inventory, income, and expenses.
Food and Beverage Manager
Apache Wells Country Club
Mesa, AZ
12.2019 - 06.2022
- Ensured compliance with health regulations regarding food safety standards.
- Maintained a high level of professionalism in all interactions with customers.
- Assisted in planning banquets and other large scale events as needed.
- Performed quality assurance checks on all products prior to serving guests.
- Created detailed reports outlining labor costs, revenue, stock levels.
- Managed purchasing, inventory control, pricing and budgeting of food and beverage items.
Executive Chef
Queen Creek Olive Mill
Queen Creek, AZ
08.2017 - 12.2019
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Reviewed orders from vendors to ensure accuracy and cost effectiveness.
- Implemented and maintained excellent service to achieve guest satisfaction.
- Controlled labor costs through effective use of staff scheduling techniques.
- Provided guidance and support for Sous Chefs during peak service hours.
- Created recipes, incorporating various techniques, to build flavor and unique visual appeal.
Education
Culinary - Culinary Arts
Lincoln Culinary
Hartford, CT04-2012
Associate of Science - General Studies
NVCTC
Naugatuck, CT01-1994
Skills
- Operations Management
- Training and Mentoring
- Policy Enforcement
- Employee Motivation
Accomplishments
Ranked top 3% of class GPA 3.5
Participated and won first place in local food competitions.
Certification
- Culinary Degree
- Serv-Safe certified 2023
- Management liquor law training - Certified
- OSHA certified 2024
Timeline
Supervisor
Sodexo USA
10.2023 - Current
Owner/Caterer
GG's Kitchen
07.2022 - Current
Food and Beverage Manager
Apache Wells Country Club
12.2019 - 06.2022
Executive Chef
Queen Creek Olive Mill
08.2017 - 12.2019
Culinary - Culinary Arts
Lincoln Culinary
Associate of Science - General Studies
NVCTC
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