Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUZANNE (SUZIE) YOUNG

Ft. Pierce

Summary

Adept at blueprint interpretation and fostering customer relationships, I significantly enhanced project performance and customer satisfaction at Technimark. My knack for problem-solving and effective communication, coupled with a proven track record in team collaboration and adaptability, positions me as a valuable asset to any team.

Overview

29
29
years of professional experience

Work History

INSIDES SALES /Quote Specialist

JBR EXTERIORS INC
PORT SAINT LUCIE
04.2020 - Current
  • Prepared cost analyses, tracked change orders, and managed schedules to improve project performance.
  • Prepared estimates used by management for planning, budgeting and scheduling work.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided accurate information about products, prices and services.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
  • Kept clients informed about progress status updates throughout the entire process.
  • Coordinated with suppliers to procure necessary materials for projects within budget constraints.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Entered information into system to update status reports.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Copied and faxed important information for patient and client records.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

WINDOW/DOOR/SGD/SOFFIT INSTALLER

JBR EXTERIORS LLC
PORT ST LUCIE
04.2014 - 04.2020
  • Created detailed documentation of installation instructions for future reference purposes.
  • Followed building standards and codes during unit installations.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Replaced defective hardware components when needed.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
  • Performed timely and reliable service in shops and outdoors in variable weather conditions.
  • Managed inventory and supplies to ensure materials were available when needed.

INJECTION MOLDING SUPERVISOR

Technimark
ASHBORO
01.2006 - 01.2013
  • Conferred with management and subordinates to resolve problems or complaints.
  • Communicated with suppliers and coordinated delivery of supplies to job sites.
  • Communicated with employees to demonstrate high standards and mitigate issues.
  • Viewed and checked job equipment to determine maintenance requirements.
  • Planned and managed manpower and resource requirements to support project activities.
  • Maintained a clean work area at all times by enforcing housekeeping rules among workers.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Monitored and maintained molding machinery, troubleshooting any issues as they arose.
  • Trained new employees on proper operation of molding machinery and processes.
  • Managed sites by focusing on safety, operations and productivity.
  • Scanned documents and images into computer systems accurately and efficiently.
  • Set up, optimized and enforced consistent document management policies.
  • Inspected finished products for quality control purposes.
  • Provided feedback on processes to improve quality control.
  • Identified defective items using established quality control processes.
  • Follow established procedures for quality control inspections.
  • Inspected incoming raw materials for quality control purposes.
  • Inspected outgoing shipments for quality control purposes.
  • Conducted quality control checks on completed audits.
  • Performed quality control checks on customer accounts.
  • Recorded data from quality control tests into logbook.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

NANNY/Housekeeper Aide

DAVE AND JANE PURCELL
STUART
01.2000 - 01.2005
  • Developed positive relationships with each child by providing nurturing care.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Provided safe transportation to and from activities and events.
  • Taught life skills, including personal hygiene and organization.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Participated in hands-on learning activities with children incorporating art.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Regulated children's schedules to balance rest, learning and play.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Provided assistance with laundry services when needed.
  • Swept sidewalks and driveways of debris.
  • Transported trash bags to designated disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Kept business entrances clean, tidy and professional in appearance.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Polished furniture to remove dust and dirt buildup.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Scrubbed walls to remove scuff marks or stains.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Emptied wastebaskets and replaced liners.

ACTIVITIES DIRECTOR

MARRIOTT RESORT
STUART
01.1996 - 01.2000
  • Trained workers in company procedures or policies.
  • Delegated work to staff, setting priorities and goals.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

DANVILLE HIGH SCHOOL
Danville, IL
06-2004

Skills

  • Customer service
  • Product knowledge
  • Team collaboration
  • Effective communication
  • Problem solving
  • Inventory management
  • Time management
  • Customer satisfaction
  • Change order management
  • Project performance
  • Blueprint interpretation
  • Cost analysis
  • Supplier coordination
  • Sales strategies
  • Competitor analysis
  • Reliability
  • Adaptability
  • Teamwork
  • Attention to detail
  • Self motivation
  • Documentation skills
  • Prepare documentation
  • Blueprint reading
  • Customer relationship management
  • Multitasking Abilities
  • Multitasking capacity
  • Decision-making

Timeline

INSIDES SALES /Quote Specialist

JBR EXTERIORS INC
04.2020 - Current

WINDOW/DOOR/SGD/SOFFIT INSTALLER

JBR EXTERIORS LLC
04.2014 - 04.2020

INJECTION MOLDING SUPERVISOR

Technimark
01.2006 - 01.2013

NANNY/Housekeeper Aide

DAVE AND JANE PURCELL
01.2000 - 01.2005

ACTIVITIES DIRECTOR

MARRIOTT RESORT
01.1996 - 01.2000

High School Diploma -

DANVILLE HIGH SCHOOL

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SUZANNE (SUZIE) YOUNG