Suzanne (Suzy) Cassels
Dahlonega,GA
Summary
Dynamic professional with a proven track record at Boys & Girls Club Of North Georgia, enhancing youth self-esteem and fostering social skills through innovative STEM/STEAM activities. Excelled in customer service at Ingles, achieving high satisfaction ratings. Skilled in cash handling and CPR/AED certified, demonstrating exceptional mentoring abilities and teamwork.
Overview
4
4
years of professional experience
Work History
Youth Worker
Boys & Girls Club Of North Georgia
05.2022 - 01.2024
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records for incidents and injuries.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Planned and implemented different activities daily in STEM and STEAM areas for children ages 4-11 years old.
Personal Shopper
Ingles
12.2022 - 06.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Loaded and unloaded orders into customer's cars.
Cashier
Barnes And Noble College
08.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Arcade Attendant
Escape & Evade LLC
05.2020 - 08.2021
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Collaborated with team members to create a positive working environment that translated into an enjoyable experience for guests.
Education
Bachelor of Science - Health & Human Services, Social Sciences
University of North Georgia
Dahlonega, GA12.2025
Skills
- Mentoring abilities
- Youth supervision
- Positive Reinforcement
- Social skill development
- Program Planning
- Certified in CPR/AED
- Customer Service
- Cleaning and sanitizing
- Cash handling proficiency
- Teamwork and Collaboration
Timeline
Personal Shopper
Ingles
12.2022 - 06.2023
Youth Worker
Boys & Girls Club Of North Georgia
05.2022 - 01.2024
Cashier
Barnes And Noble College
08.2021 - 05.2022
Arcade Attendant
Escape & Evade LLC
05.2020 - 08.2021
Bachelor of Science - Health & Human Services, Social Sciences
University of North Georgia
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