Suzelle Brito
Cape Coral,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
07.2023 - Current
- Place custom orders for clients and make sure they receive the items and service they requested
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
General Contractor
Brito Construction Group, Inc.
08.2009 - 05.2023
- Prepare invoices, estimates and contracts for clients.
- Submit permit applications to building departments.
- Prepare notice of commencements and file electronically with the court.
- Meet with city inspectors at job sites.
- Obtained construction permits and verified compliance with relevant regulations.
- Supervised diverse construction teams, promoting collaborative environment to achieve common goals.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Project Coordinator
Express Permit Solutions
03.2022 - 07.2022
- Prepare project intake documentation for new projects
- Submit permit applications to building departments
- Review any plans issued out of the division for correct revision dates and review start packages for accuracy
- Coordinate documentation and applications with clients
- Prepare notice of commencements and file electronically with the court
- Enter permitting data and research
- Maintain all company project files relating to site plan, applications, approvals, licenses and permits
- Answer incoming calls and assist potential and existing clients with their requests
- Created job files for each project and maintained current data in each file.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Legal Assistant / Office Supervisor- Traffic & Criminal Law
The Ticket Clinic
07.2010 - 03.2022
- E-file court documents
- Customer payment, payment recovery, Collections receivable.
- Prepare office sales activity reports on a weekly basis.
- Prepare office schedules/shift coordination and assist employees with any schedule changes and/or PTO requests.
- Prepare employee assessment reviews on a monthly basis and meet with employees to discuss their achievements as well as areas that may need more improvement.
- Handling customer transactions and managing payment processing.
- Assist clients with customer service issues and/or complaints in a professional manner.
- Conducted call monitoring and quality assessments to ensure adherence to company standards, improve customer interactions, and support employee development.
- Issuing corrective action notices and administering performance warnings.
- Successfully performed my duties in a hybrid work environment, effectively balancing remote and in-office responsibilities to maintain productivity and meet organizational goals.
- Conduct office meetings to maintain staff informed of any company policy changes and/or updates.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Contacted clients to schedule appointments and discuss progress of cases.
Legal Assistant – Traffic Law
The Law Offices of Alex Hanna, P.A.
05.2009 - 07.2010
- Handled new client intake.
- Provide support to clients both over the phone and face-to-face.
- Drafted pleadings, motions, and notices.
- Communicate current case status to clients.
- Maintained logs for every call received and prospective client.
- Review documents for appropriate grammar, punctuation, formatting, spelling and make corrections
- Handled transactions related to legal service fees.
Legal Assistant – Family Law and Personal Injury
Pena & Associates, P.A.
03.2006 - 05.2009
- Responsible for scheduling hearings, mediations and depositions
- Tasking all deadlines and keeping attorney calendar in order
- Prepared legal correspondence and pleadings for court
- Expediting receipt of pleadings to notify the assigned attorney working on the files
- Review documents for appropriate grammar, punctuation, formatting, spelling and make corrections
- Responsible for maintaining Calendar and following up with the Court
- Answer incoming calls and assist clients
Legal Assistant – Workers’ Compensation
The Law Offices of Mark L. Zientz, P.A.
03.2004 - 06.2006
- Assisted two attorneys
- Schedule depositions, hearings and mediation Proceedings
- Preparation of pleadings, motions, discovery, notices, orders, subpoenas
- Provided clients with case update
- Review and proofread pleadings for proper grammar, spelling, punctuation and formatting
- Filing with DOAH
- Transcription
Legal Assistant – Workers Compensation Insurance Defense
Styles, Taylor & Grace, PA
12.2002 - 03.2004
- Assisted up to four attorneys at a time
- Scheduling of depositions, hearings and mediation Proceedings
- Preparation of pleadings, motions, discovery, notices, orders, subpoenas, and trial preparation
- Contacted clients to discuss the progress of their case
- Review and proofread pleadings for proper grammar, spelling, punctuation and formatting
- Filing with DOAH
- Retained Court Reporters and scheduling of hearings, depositions, mediation and arbitration proceedings
- Transcription
Education
General Contractor Certification and License -
01.2009
Associates Degree - Paralegal program
City College
01.2003
High School Diploma -
Miami Sunset Sr. High School
01.2001
Skills
- Typing 70-75 WPM
- Adobe, Outlook, Windows, Simplifile, Projects
- Exceptional organizational skills
- Attention to detail
- Able to work independently
- Team player
- Bilingual – fluent in Spanish
- Internet Savvy
- Customer service
- Critical thinking
- Administrative support
- Order fulfillment
- Active listening
- Data entry
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Account management
References
Available upon request.
Certification
- Notary Public for the State of Florida
- Certified General Contractor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Home Depot
07.2023 - Current
Project Coordinator
Express Permit Solutions
03.2022 - 07.2022
Legal Assistant / Office Supervisor- Traffic & Criminal Law
The Ticket Clinic
07.2010 - 03.2022
General Contractor
Brito Construction Group, Inc.
08.2009 - 05.2023
Legal Assistant – Traffic Law
The Law Offices of Alex Hanna, P.A.
05.2009 - 07.2010
Legal Assistant – Family Law and Personal Injury
Pena & Associates, P.A.
03.2006 - 05.2009
Legal Assistant – Workers’ Compensation
The Law Offices of Mark L. Zientz, P.A.
03.2004 - 06.2006
Legal Assistant – Workers Compensation Insurance Defense
Styles, Taylor & Grace, PA
12.2002 - 03.2004
Associates Degree - Paralegal program
City College
High School Diploma -
Miami Sunset Sr. High School
General Contractor Certification and License -
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