Suzetta Hess
Honaker,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Riggs old company
Rosedale, VA
04.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Resident Supervisor
Secor
Lebanon, VA
08.2012 - 03.2016
- Developed and implemented policies for resident staff to ensure safety, security and well-being of residents.
- Conducted weekly meetings with all residence hall staff to discuss any issues or concerns.
- Enforced campus rules and regulations among residents while promoting positive behavior changes.
Manager
Family Dollar
Richlands, VA
02.2009 - 07.2012
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Manager
Dollar General
Honaker, VA
06.2005 - 06.2009
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
CNA
Long Term Care Facilities
Lebanon, VA
03.1999 - 09.2002
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
Cashier
Tiger Stop gas station
Honaker, VA
11.1997 - 12.1999
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Cook Shift Leader
Gas station and Deli
Davenport, VA
08.1995 - 07.1997
- Trained new cooks on proper food handling techniques.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
Education
CNA
Lebanon Career And Technology Center
Lebanon, VA05-1998
High School Diploma -
Council High School
Honaker, VA06-1995
Skills
- Loss Prevention
- Store Organization
- Department Oversight
- Customer Relations
- Stock management
- Staff Management
- Store Opening and Closing
- Operations
- Sales Strategies
- Sales Techniques
- Stock Rotations
- Budgeting and cost control
- Inventory counting
- Scheduling Coordination
- Billing
- Staff Scheduling
- Retail Operations
- Employee Coaching
- Relationship building and management
Certification
- CNA Certification
- Manger Certification
- Serve Safe in food Certification
Timeline
Assistant Store Manager
Riggs old company
04.2023 - Current
Resident Supervisor
Secor
08.2012 - 03.2016
Manager
Family Dollar
02.2009 - 07.2012
Manager
Dollar General
06.2005 - 06.2009
CNA
Long Term Care Facilities
03.1999 - 09.2002
Cashier
Tiger Stop gas station
11.1997 - 12.1999
Cook Shift Leader
Gas station and Deli
08.1995 - 07.1997
CNA
Lebanon Career And Technology Center
High School Diploma -
Council High School
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