Summary
Overview
Work History
Education
Skills
Timeline
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Suzetta Rivera

Austin,TX

Summary

Accomplished Account Executive with over 10 years of expertise in client success, logistics, and account management, consistently driving strategic growth and optimizing freight operations. Proven track record of delivering exceptional service through innovative, data-driven solutions demonstrates a commitment to excellence. Recognized as a strong communicator and team leader, dedicated to relationship building and fostering continuous improvement. Advanced proficiency in Microsoft Office Suite and Google Docs enhances capabilities in document creation, data analysis, presentations, and effective collaboration.

Overview

10
10
years of professional experience

Work History

Account Executive

Arrive Logistics
03.2020 - Current
  • Manage and grow client accounts by ensuring optimal load acceptance, maximizing profitability, and delivering high-quality service.
  • Collaborate cross-functionally with sales and success teams to resolve client issues and meet service level expectations.
  • Lead lane management and strategic freight planning efforts to streamline operations and reduce costs.
  • Analyze performance metrics and carrier data to implement process improvements and strengthen client retention.
  • Build strong carrier partnerships and ensure consistent service delivery across multiple transportation lanes.
  • Manage multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Provide exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy that lead to increased loyalty, repeat business and restored confidence in our company's commitment to customer service.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Provided key clerical and administrative support to senior accounting staff.

Front Desk Receptionist

Civitas Senior Living
09.2018 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Sales Associate /Customer Service Representative

Paradies Lagardère
03.2016 - 04.2019
  • Provided outstanding customer service in a high-traffic retail environment.
  • Handled transactions accurately and supported inventory management.
  • Promoted product sales and maintained visual merchandising standards.
  • Constantly updated knowledge on retail industry trends, ensuring current understanding regarding emerging theft methods and techniques.
  • Worked closely with managers, suppliers and buyers to stock retail locations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Del Valle High School
Del Valle, TX
08-2018

Skills

  • Account Management
  • Business Development
  • Client Relations
  • Freight Operations
  • Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
  • Customer Service & Support
  • Sales & POS Systems
  • Team Leadership
  • Data Analysis & Reporting
  • Communication & Problem Solving
  • Client relationship building
  • Account management
  • Relationship building and management
  • Written and verbal communication
  • Customer service
  • CRM software expertise
  • Customer relations
  • Customer relationships
  • Customer relationship management
  • Critical thinking
  • Data entry
  • Active listening
  • Computer proficiency
  • Conflict resolution
  • Problem resolution
  • Microsoft Excel
  • Microsoft outlook
  • Team development
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Spreadsheets
  • Reading comprehension
  • Office equipment proficiency

Timeline

Account Executive

Arrive Logistics
03.2020 - Current

Front Desk Receptionist

Civitas Senior Living
09.2018 - 02.2020

Sales Associate /Customer Service Representative

Paradies Lagardère
03.2016 - 04.2019

High School Diploma -

Del Valle High School

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Suzetta Rivera