Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Suzette Almonor Volcy

Indianapolis,IN

Summary

Dynamic and results-driven professional with extensive experience at Radial Fulfillment Center, excelling in problem-solving and team collaboration. Proven track record in implementing process improvements and ensuring safety compliance. Skilled in forklift operation and inventory control, consistently enhancing productivity and quality standards in fast-paced environments.

Overview

6
6
years of professional experience

Work History

General Warehouse Associate

Amazon.Inc
Plainfield, Indiana
07.2024 - Current
  • Operated material handling equipment to transport packages within the warehouse.
  • Followed safety protocols to minimize risks during warehouse operations.
  • Participated in team meetings to discuss workflow improvements and challenges.
  • Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
  • Provided assistance to other departments when needed such as helping unload truck deliveries.

Returns Team Leader

Radial Fulfillment Center
Brownsburg, Indiana
12.2023 - Current
  • Trained new staff on company policies and operational procedures.
  • Implemented process improvements to enhance team productivity and efficiency.
  • Facilitated communication between departments to streamline workflow and collaboration.
  • Monitored team performance to ensure adherence to quality standards and protocols.
  • Resolved conflicts within the team by promoting a positive work environment.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Trained and mentored new team members on safety protocols.
  • Implemented process improvements to enhance team efficiency.
  • Conducted regular team meetings to discuss goals and challenges.
  • Assisted in resolving operational issues promptly and effectively.
  • Offered training and support to keep team members motivated and working toward objectives.

Inbound Problem Solver

Radial Fulfillment Center
Brownsburg, Indiana
09.2023 - 12.2023
  • Conducted root cause analysis to identify recurring issues and proposed solutions.
  • Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
  • Resolved many tickets per day to keep queue clear and packages moving efficiently.
  • Logged unsellable products requiring donation or destruction due to damage or other issues.
  • Documented all problem resolution activities accurately in the company's database.
  • Facilitated training sessions for new hires on problem-solving techniques and best practices for handling difficult customers.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Defined and determined cause of problem to identify, prioritize and select alternatives.

Inbound Receiver

Radial Fulfillment Center
Brownsburg, Indiana
06.2023 - 09.2023
  • Received and inspected incoming merchandise for quality and accuracy.
  • Operated forklifts and pallet jacks for efficient material handling.
  • Collaborated with team members to maintain a clean and safe workspace.
  • Assisted in training new staff on receiving processes and safety protocols.
  • Unloaded, sorted, labeled, and staged product in designated areas.
  • Processed returns and exchanges as needed according to company policy.
  • Inspected products for damages or defects before stocking shelves.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.

Project Coordinator

SJM
Mao, Domonican Republic
07.2019 - 12.2021
  • Coordinated project schedules and resource allocation for multiple initiatives.
  • Facilitated communication between team members and stakeholders throughout project lifecycle.
  • Managed documentation and reporting processes for project milestones and deliverables.
  • Organized meetings and maintained agendas to ensure productive discussions.
  • Tracked project progress and identified potential risks or issues proactively.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Collaborated with senior leadership on strategic planning initiatives related to future projects.
  • Assisted project manager in drafting schedules and related documentation.
  • Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Identified project needs by reviewing project objectives and schedules.

Education

Bachelor of Science - Forestry Engineer

Universidad ISA
Santiago De Los Caballeros
11-2008

Skills

  • Forklift operation
  • Material handling
  • Safety compliance
  • Inventory control
  • Quality assurance
  • Team collaboration
  • Problem solving
  • Effective communication
  • Pallet jacking
  • Loading and unloading
  • Packaging and labeling
  • Microsoft Excel
  • Problem-solving
  • Material loading and unloading
  • Bin consolidation

Accomplishments

  • Magma Cum Laude

Languages

French
Native/ Bilingual
Spanish
Professional
English
Limited
creole
Native/ Bilingual

Timeline

General Warehouse Associate

Amazon.Inc
07.2024 - Current

Returns Team Leader

Radial Fulfillment Center
12.2023 - Current

Inbound Problem Solver

Radial Fulfillment Center
09.2023 - 12.2023

Inbound Receiver

Radial Fulfillment Center
06.2023 - 09.2023

Project Coordinator

SJM
07.2019 - 12.2021

Bachelor of Science - Forestry Engineer

Universidad ISA

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Suzette Almonor Volcy
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