Summary
Overview
Work History
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Suzette R. Beck

ELK GROVE

Summary

Accomplished professional with a strong track record in operational efficiency and client relationship management. Committed to fostering team collaboration and driving business development initiatives to support organizational objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Vice President Operations N. California

RealManage
Sacramento
10.2022 - Current
  • Oversee daily operations for three branch offices serving HOA communities in Northern California.
  • Manage financial planning processes, ensuring alignment with company goals and objectives.
  • Deliver regular organizational performance reports, including monthly P&L, to the executive team.
  • Sustain organizational growth, revenue, profit generation, and EBITDA.
  • Conducted reviews of business operations to identify improvement areas and proposed actionable solutions.
  • Maintained high standards in key performance indicators to track organizational progress.
  • Coordinated organizational strategies and collaboration with leadership to drive progress toward business objectives.
  • Developed contingency plans for potential risks while monitoring industry trends.
  • Mentored junior leaders to enhance professional growth and strengthen team cohesion.

Vice President of Operations

RealManage
Sacramento/Pleasanton
09.2017 - 10.2022
  • Oversaw daily operations for two offices in Northern California market.
  • Trained and developed staff of DCAMs, CAMs, and ACAMs to enhance performance.
  • Managed internal and external tasks, calendars, and scheduled events, serving as second escalation level.
  • Ensured teams adhered to company values while meeting client expectations.
  • Collaborated with other departments in order to achieve organizational goals.
  • Provided direction to staff on all aspects of operational processes.
  • Monitored KPI metrics to ensure that established objectives were met or exceeded.
  • Resolved escalated client and staff issues.
  • Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.

Director of Community Association Management

RealManage
Sacramento/Pleasanton/Novato
09.2011 - 09.2017
  • Managed portfolio of communities and onboarded new members successfully.
  • Supervised CAMS, ACAMS, and other management support staff effectively, while also managing a portfolio of communities.
  • Assisted in business development and onboarded new communities.
  • Developed and led team meetings to align objectives and strategies.
  • Coordinated schedules and attended board meetings to foster client retention.
  • Reviewed all management reports, board packages, and newsletters for accuracy.
  • Cultivated strong client relationships through effective communication and issue resolution.
  • Established strategic partnerships with clients to enhance collaboration.
  • Provided mentorship and training to new employees on company programs.

Skills

  • Financial planning
  • Operational efficiency
  • Client relationship management
  • Team collaboration
  • Business development
  • Leadership mentorship
  • Conflict resolution
  • Cross-functional team coordination

Affiliations

  • Established Nationwide Coffee Call during Pandemic to foster camaraderie during challenging event.
  • Roundtable Speaker for National Women's Month
  • RM Podcast Guest discussing Insurance & Community Management
  • CAI CNC Chapter Guest Speaker - Social Media & Community Management
  • Company Budget Help Line Mentor - For staff assistance

Accomplishments

  • Awarded 2025 Outstanding Collaboration from RealManage.
  • Recognized branch for completion of client budgets for several years.

Certification

  • CMCA Designation through Community Association Institute - Valid through 07/31/2026
  • AMS Designation through the Community Association Institute - Valid through 08/01/2028

References

References available upon request.

Timeline

Senior Vice President Operations N. California

RealManage
10.2022 - Current

Vice President of Operations

RealManage
09.2017 - 10.2022

Director of Community Association Management

RealManage
09.2011 - 09.2017

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Suzette R. Beck