SUZETTE BECKFORD-PHILLIP
Customer Service
Orlando,FL
Summary
Over 18 years working experience in credit/financing, credit sales industries. I professionally and ethically execute tasks ensuring adherence to procedures, quality standards and meeting objectives in a timely and efficient manner.
Overview
16
16
years of professional experience
Work History
Credit Card Sales Ambassador
First National Bank Of Omaha
12.2024 - Current
- Engage and interact with guests in a friendly and approachable manner, offering information about Universal's branded credit card offerings and effectively communicating the features, benefits, and perks of our credit card programs.
- Act as a knowledgeable resource, addressing guest inquiries and concerns related to credit card applications, rewards, fees, and terms.
- Collaborate with fellow team members to achieve daily acquisition targets and promote a positive team environment.
- Assist guests with completing credit card applications and ensure accuracy in collecting required information.
- Stay current with industry trends, cardholder benefits, and promotions to effectively convey the value proposition of Universal credit cards.
- Comply with all bank policies, regulations, and laws.
Auditing Specialist
Vanguard Logistics Services
02.2022 - 06.2024
- Audit files to ensure billing/invoicing are accurate: Verifies and prepare invoices to make sure billed rates meet company guidelines as agreed on each of their specific contract.
- Create expenses for bill back accounts for freight release.
- Prepare check requisition for freight release on timely basis.
- Create expenses as per each credit notes received.
Benefits Advisor (Partime)
AFLAC
12.2021 - 02.2023
- Life Insurance Producer/Accident & Health Insurance Producer. Advise prospective insured of available benefits that may suit them and their entire family.
External Sales Associate / Loans Officer
Bank Of Nova Scotia (Jamaica)
01.2020 - 06.2020
- Knowledgeable of bank’s products and services to market sales of (credit cards, personal/business loans, auto loans and mortgages) to increase customers
- Meet with applicants and Collects data, such as their assets, salaries, debts and employment status
- Evaluating credit worthiness by processing loans/credit cards applications and documentation within specified limits
- Interviewing applicants to determine financial eligibility and feasibility of granting loans
- Responsible for daily/monthly sales targets
Credit & Collections Specialist (Lead)
365 Finance Limited (Jamaica)
05.2016 - 01.2020
- Responsible for building, servicing and sustaining loan portfolio to drive the company’s growth objectives.
- Properly motivate the credit and collections staff and liaise relations with the sales team
- Accept or reject the staff’s credit recommendations Provide for ongoing training of the credit staff
- Monitor the credit granting and updating process while maintaining corporate credit policy
- Monitor Credit bureau information platform
- Managing and maintaining aging report/ arrears portfolio.
Business Development Officer
Access Financial Services (Jamaica)
05.2006 - 09.2015
- Product Presentations to employees of new and existing companies
- Ensure satisfactory brand visibility and market presence
- Assist with ad contracts and placement
- Plan and execute promotional activities based on marketing plan
- Market the company’s products and services to its target market to build and maintain loan portfolio
- Customer retention
- Assist to minimize arrears through risk management
Education
High School Diploma - CXC, CSEC
Parkington High School
Kingston, JA.06-2006
Bachelor of Business Administration - Marketing, Banking & Finance
Mona School of Business & Management
01.2013
Skills
- Ability to Work Under Pressure
- Problem Solving
- Customer Service
- Effective Time Management
- Leadership
TRAINING/ COMPUTER COMPETENCIES:
Information Technology: Microsoft Word, Excel, Power Point & Database Management
PERSONAL ATTRIBUTES:
Strategically critical thinker, good listener, excellent verbal & written communicator, superb planner and organizer with good time-management skills, results-oriented, customer-focused, exceptional customer service and relationship management tactics, resilient, dynamic, innovative, meticulous, assertive, energetic, dedicated, loyal, honest and trustworthy.
Timeline
Credit Card Sales Ambassador
First National Bank Of Omaha
12.2024 - Current
Auditing Specialist
Vanguard Logistics Services
02.2022 - 06.2024
Benefits Advisor (Partime)
AFLAC
12.2021 - 02.2023
External Sales Associate / Loans Officer
Bank Of Nova Scotia (Jamaica)
01.2020 - 06.2020
Credit & Collections Specialist (Lead)
365 Finance Limited (Jamaica)
05.2016 - 01.2020
Business Development Officer
Access Financial Services (Jamaica)
05.2006 - 09.2015
Bachelor of Business Administration - Marketing, Banking & Finance
Mona School of Business & Management
High School Diploma - CXC, CSEC
Parkington High School