Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Suzette Cabrera

Dallas,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Seller Support Associate

Amazon
04.2022 - 12.2022
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Utilized product knowledge to educate customers on features and benefits.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Guided seller's with trouble shooting accounts and helped solve problem's finding the right solution for them.
  • Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.

Supply Chain Analyst

Parkland Hospital
08.2020 - 03.2022
  • Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
  • Reported on supply chain KPIs to verify compliance with established standards.
  • Implemented best practices and process improvements to boost supply chain performance.
  • Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.

Referral Coordinator

The Therapy Spot
07.2017 - 08.2020
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Education

Certification - Medical Insurance Billing

Concorde Career College
Grand Prairie, TX
07.2017

High School Diploma -

Skyline High School
Dallas, TX
06.2015

Skills

  • Team Cooperation
  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations

Certification

  • Certified Billing and Coding Specialist, Since 2017
  • Texas Public Notary

Languages

Spanish
Professional Working

Timeline

Seller Support Associate

Amazon
04.2022 - 12.2022

Supply Chain Analyst

Parkland Hospital
08.2020 - 03.2022

Referral Coordinator

The Therapy Spot
07.2017 - 08.2020

Certification - Medical Insurance Billing

Concorde Career College

High School Diploma -

Skyline High School
Suzette Cabrera