Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Work Preference
Timeline
Frontend Coach of the year award for Market #23, Store #1373.-2024 Ma
RELEVANT COURSEWORK
Frontend Coach of the year award for Market #23, Store #1373.-2024 Ma
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Suzette Hewitt Campbell

Buford,GA

Summary

Experienced with motivational techniques, interpersonal communication, and strategic planning. Utilizes a tailored approach to foster individual and team growth. Track record of achieving enhanced performance outcomes through effective coaching methods.

Results-driven professional prepared for coaching role. Offers extensive experience in developing tailored coaching programs that drive measurable improvements. Focuses on collaborative team efforts and adaptability to changing needs, ensuring consistent achievement of goals. Known for strong interpersonal skills and leadership qualities.

Overview

16
16
years of professional experience

Work History

Frontend Coach (Formerly Assistant Manager)

Walmart #1373
02.2024 - Current
  • Successfully developed and motivated the F/E Team Leads and associates, so that Frontend Metrics become achievable.
  • Models and demonstrates exceptional customer service and increases the C/Sat score.
  • Elevates the morale on the F/E and ensures that everyone feels valued and a part of the team.
  • Assisted with the hiring process to ensure that the F/E is well-staffed.
  • Approves time off request promptly.
  • Reviews schedules 3 weeks in advance to ensure that we have coverage.
  • Review Ulearn and Badging Training Reports daily to ensure that we are adhering to the training deadlines.
  • Provide suggestions to the Leadership Team on “How to create value” for our customers to increase sales.

Digital Coach (Formerly Assistant Manager)

Walmart #4185
08.2023 - 10.2023
  • Successfully managed the OGP-Online Grocery Department during a stressful period.
  • Increased Associates' Awareness by demonstrating how to utilize the Academy App, etc
  • Assisted the team with maintaining a 95% or higher Pre-Sub.
  • Removed the roadblocks by ensuring that the team had the tools needed to get the job done.
  • Recognized the associates for going above and beyond to achieve their metrics, and also used the opportunity to train and develop the associates who failed to attain their metrics.

Frontend Coach (Formerly Assistant Manager)

Walmart #4436
09.2022 - 02.2023
  • Successfully developed and motivated the F/E Team Leads and associates, for us to achieve our Frontend Health.
  • Modeled and demonstrated exceptional customer service and increased the C/Sat score.
  • Elevated the morale on the F/E and ensured that everyone felt valued and a part of the team.
  • Assisted with the hiring process and ensured that the F/E team provides a customer-centric experience.
  • Approved time off request promptly.
  • Reviewed schedules 3 weeks in advance to ensure that we had coverage.

GM Coach (Formerly Assistant Manager)

Walmart #4436
03.2022 - 09.2022
  • Successfully managed the General Merchandise Department for 6 months.
  • Created Features and Mods that were appealing to the eyes and profitable to the business.
  • Toured each department daily to ensure that everything was correctly priced and located.
  • Reviewed and analyzed the P&L monthly and provided suggestions to the SM on how to eliminate or reduce controllable expenses.
  • Provided supervision and opportunities for hourly associates by hiring, training, motivating, and inspiring them.
  • Created a Walmart WOW You program to reward and recognize associates for the hard work they do.

Patient Care Coordinator

Avanos Medical
06.2021 - 03.2022
  • Processed specified patient orders to completion.
  • Received and entered orders via phone, fax, and email.
  • Worked directly with potential patients, insurance carriers and/or payers, healthcare providers, Game Ready sales team, and internal/external parties to successfully process orders.

Spec, Customer Service OPS

Cardinal Health
07.2020 - 06.2021
  • Provided excellent customer care in a fast-paced environment.
  • Processed returns and aligned prices based on various coverage plans.
  • Analyzed and interpreted Explanation of Benefits (EOB) to handle past due inquiries.

Senior Representative II

Cardinal Health
04.2019 - 07.2020
  • Solved moderate to complex issues regarding order status and billing questions.
  • Collaborated with the Insurance Verification Team to enter accurate benefit information.
  • Acted as a liaison with the Prior Authorization and Med Device team to expedite delivery.

Customer Care Representative II

Cardinal Health
05.2018 - 04.2019
  • Placed medical supply orders for customers via inbound calls.
  • Escalated issues that are unsolvable by me to the appropriate departments.
  • Provided updated information to customers about order status.

Resolution Expeditor

Home Depot SSC
01.2015 - 05.2018
  • Provided excellent customer service via active listening.
  • Identified the root cause of the complaint and worked diligently to resolve the issue.
  • Took ownership of the complaint and worked relentlessly to provide a resolution.

Special Service Associate

Home Depot #0147
06.2013 - 01.2015
  • Provided exceptional customer service to differentiate and promote the Home Depot Brand.
  • Processed all sales and returns accurately and promptly.
  • Assisted with running the front end efficiently daily.

Frontend Team Lead

Home Depot #0147
05.2009 - 06.2013
  • Successfully managed the activities of 20 cashiers throughout the Front End.
  • Entrusted with opening and closing duties, which included cash handling and till maintenance.
  • Handled complaints and problem solving in the best interest of the customers as well as the company.

Education

Master of Business Administration -

University of North Georgia
Gainesville, Georgia
12.2025

Bachelor of Business Administration - Management Major

University of North Georgia
Gainesville, Georgia
05.2022

Associate of Arts - Business Administration

University of North Georgia
Gainesville, Georgia
12.2013

Associate of Arts - Fashion Design

Art Institute of Ft. Lauderdale
Ft. Lauderdale, Florida
09.2002

Skills

  • Microsoft Word, Access, Excel, PowerPoint, Salesforce, SAP, KRONOS, Customer Service Skills, Strategic Planning and Analytical Skills, Training and Development Skills, Effective Communication Skills, and the ability to build strong working relationships with both internal and external customers
  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships
  • Team development
  • Team motivation
  • Interpersonal relationships
  • Motivational leadership style
  • Team bonding
  • Verbal and written communication
  • Safety awareness
  • Collaborative approach
  • Ethics and integrity
  • Task delegation
  • Performance evaluation
  • Strategic planning
  • Feedback delivery
  • Coaching meetings
  • Compliance management
  • Performance improvements
  • Operations management
  • Skilled in Microsoft office
  • Program leadership
  • Talent recruitment
  • Self-awareness promotion
  • Proficient in [software]
  • Written documentation
  • Assertiveness training
  • Technology integration
  • Meeting management
  • Succession planning
  • Developing agendas
  • Motivational
  • Safety

Accomplishments

  • Received the Frontend Coach of the year award for 2024 for Market #23, Store #1373.
  • Received All Star Award for Outstanding Customer Service-Home Depot, Buford Store#0147.
  • Received Certificate Award for taking on a Leadership Role-Home Depot SSC- Atlanta, Georgia.
  • Received Top Voice of the Customer (VOC) Award for friendly and professional knowledge (SSC).
  • Assisted with New Store Manager Job Shadowing- Home Depot SSC-Atlanta, Georgia.
  • Assisted with New Hire Job Shadowing-Cardinal Health-Suwanee, Georgia.
  • Assisted with Floor Support in the absence of supervisors- Home Depot SSC- Atlanta, Georgia

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Timeline

Frontend Coach (Formerly Assistant Manager)

Walmart #1373
02.2024 - Current

Digital Coach (Formerly Assistant Manager)

Walmart #4185
08.2023 - 10.2023

Frontend Coach (Formerly Assistant Manager)

Walmart #4436
09.2022 - 02.2023

GM Coach (Formerly Assistant Manager)

Walmart #4436
03.2022 - 09.2022

Patient Care Coordinator

Avanos Medical
06.2021 - 03.2022

Spec, Customer Service OPS

Cardinal Health
07.2020 - 06.2021

Senior Representative II

Cardinal Health
04.2019 - 07.2020

Customer Care Representative II

Cardinal Health
05.2018 - 04.2019

Resolution Expeditor

Home Depot SSC
01.2015 - 05.2018

Special Service Associate

Home Depot #0147
06.2013 - 01.2015

Frontend Team Lead

Home Depot #0147
05.2009 - 06.2013

Bachelor of Business Administration - Management Major

University of North Georgia

Associate of Arts - Business Administration

University of North Georgia

Associate of Arts - Fashion Design

Art Institute of Ft. Lauderdale

Master of Business Administration -

University of North Georgia

Frontend Coach of the year award for Market #23, Store #1373.-2024 Ma

The award was given for achieving the highest scores in customer satisfaction, associate engagement, associate adherence to schedule, and Spark Audits amongst the seven stores that are in our market.

RELEVANT COURSEWORK

Principles of Management, Operations Management, Human Resources Management, Quality and Improvement Management, Fundamentals of Management, Leadership: Theories & Process, Strategic Management, and Organizational Behavior. 

Frontend Coach of the year award for Market #23, Store #1373.-2024 Ma

The award was given for achieving the highest scores in customer satisfaction, associate engagement, associate adherence to schedule, and Spark Audits amongst the seven stores that are in our market.

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