Suzette Cunningham
La Mesa,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
High End Key Account Manager
Anheuser-Busch InBev
San Diego, CA
12.2019 - 03.2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Consistently achieved top ranking in revenue and profit growth.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Leveraged strategic planning to penetrate key accounts.
- Successfully convinced clients to purchase from AB Sales over competitors by providing event supports, to minimize losses and maximize gross profit.
- Utilized Idig, Karma, Salesforce to track customer's purchases and find opportunities for growth.
- Established rapport with each account and created brand awareness to help promote products.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
North American Regional Sales Manager
Creative Channel Services
San Diego, CA
05.2015 - 06.2019
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Interviewed, hired and trained new sales representatives on sales strategies and processes to reduce process gaps.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue within budget.
- Prepared sales presentations for clients showing success and credibility of Fitbit products.
- Collaborated cross-functionally with Fitbit and Google headquarters, regional and other teams nationally to maintain consistent message and experience.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained up-to-date knowledge of Fitbit and performed competitor analysis.
- Owned all aspects of sales planning, development, and team and account management for both West and East regional territory.
- Planned and executed National team excursions by booking travel, team activities and lodging by staying within budget.
- Marketed Fitbit products to targeted audience at trade shows and events.
Education
High School Diploma -
Timberline High School
Lacey, WA06.1999
Skills
- Consultative selling
- Key account management
- Sales program creation
- IT support
- Relationship selling
- Social media marketing
- Territory Management
- Customer rapport
- Business Development
- Account development
- Product and service sales
- Cicerone Beer Certified
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
High End Key Account Manager
Anheuser-Busch InBev
12.2019 - 03.2022
North American Regional Sales Manager
Creative Channel Services
05.2015 - 06.2019
High School Diploma -
Timberline High School
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