SUZETTE DAWSON
Chicago Heights,IL
Summary
Skilled Assistant Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Assistant Manager with over 25 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and relationship building. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Old Plank Trail (Wintrust Community Bank)
12.2022 - 01.2024
- Complete monthly branch schedules
- Maintain friendly and professional customer interactions by providing excellent customer service
- Boosted sales and customer loyalty through incentive programs
- Reviewed customer feedback with staff to improve operations
- Assists new hires with onboarding/mentoring
- Complete monthly observations and coaching’s
- Assisted Teller Supervisor with Monthly/Quarterly Audits
- Assisted on the Teller Line whenever needed
- Open/close accounts
- Skilled listener
- Collaborative and Team player.
Assistant Manager
Associated Bank
07.1997 - 09.2022
- Developed branch staff of 4 thru strong communication and constructive feedback
- Reviewed branch goals to ensure monthly/quarterly goals were met
- Assisted new hires with onboarding/mentoring
- Assessed employee performance and developed improvement plans
- Engaged employees in business processes with positive motivational techniques
- Maintained friendly and professional customer interactions
- Boosted sales and customer loyalty through incentive programs
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Gathered and reviewed customer feedback to improve operations
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Consulted customers to boost product sales and services.
Education
BBA - Sales Marketing
Saint Xavier University
08.2016
Skills
- Teller Training
- Interviewing and Hiring
- Coaching and Mentoring
- Sales Support
- Customer Relationship Management (CRM)
- Team Leadership
- Problem Resolution
- Professional and Courteous
- Team Development
- Operations Management
Timeline
Assistant Manager
Old Plank Trail (Wintrust Community Bank)
12.2022 - 01.2024
Assistant Manager
Associated Bank
07.1997 - 09.2022
BBA - Sales Marketing
Saint Xavier University
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