Suzette Franchini
Paramount,CA
Summary
Adept at transforming customer challenges into triumphs, I leveraged my complaint resolution and team mentoring skills at Circle K to enhance client satisfaction and loyalty. My proficiency in Microsoft Excel and a high-energy attitude contributed to streamlining operations and boosting sales, establishing a track record of excellence in customer service and operational efficiency.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
05.2016 - 04.2021
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
GED -
St.Matthias Catholic School
Huntington Park, CASkills
- Customer satisfaction measurement
- Sales expertise
- Assertiveness
- Store maintenance
- Record keeping
- Stock management
- Service standard compliance
- Sales closing
- POS systems expert
- Training development aptitude
- Promotional support
- High-energy attitude
- Hospitality and accommodation
- Positive and professional
- Merchandise upselling
- In-store support
- Teamwork
- Mopping and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Excellent oral and written communication
- Physically strong
- Waste disposal
- Interior and exterior cleaning
- Hazardous chemical training
- Glass and window washing
- Safe cleaning with chemicals
- Focused and detail-oriented
- Hardworking
- Quality control guidelines
- Multitasking
- Clear Communication
- Guest Services
- Flexible Schedule
- Professionalism
- Disinfect equipment
Timeline
Customer Service Representative
Circle K
05.2016 - 04.2021
GED -
St.Matthias Catholic School
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