Suzette "Suzy" Garcia
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Bank Teller
Wells Fargo & Company
8333 Montgomery Blvd NE
12.2016 - Current
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Trained new hires on customer service policies and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established rapport with new clients to increase satisfaction and loyalty.
Merchandise & Customer Associate
Sears & Roebuck
Animas Valley Mall Farmington, NM
12.2012 - 07.2016
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Stretching beyond assigned duties when needed for smooth business operations.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Recommended items to customers based on specific needs and explained features and benefits.
Education
Associate of Applied Science - Integrated Studies
Central NM Community College
Albuquerque, NM04.2021
Skills
- Transaction Processing
- Savvy relationship-builder
- Cash handling expertise
- Account Services
- Staff Assistance
- Reliable and Responsible
Additional Information
References-
Spenser Waquie- Former Wells Fargo Service Manager
505-903-4124
Charmayne Davis- Current Wells Fargo Branch Manager
505-292-8312
Timeline
Bank Teller
Wells Fargo & Company
12.2016 - Current
Merchandise & Customer Associate
Sears & Roebuck
12.2012 - 07.2016
Associate of Applied Science - Integrated Studies
Central NM Community College