Suzette Garza
San Antonio,TX
Summary
A seasoned professional with a 20+ year track record in the industrial safety sector. Able to lead compliance driven results through strategic business initiatives. Equipped with a strong business acumen and a demonstrated ability to exceed business objectives through effective leadership and execution. Able to continue to sale within any position.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
General Manager
Thompson Safety, LLC
03.2023 - Current
- Strategic Planning and Execution:
- Develop and implement strategic plans to achieve company goals and objectives.
- Identify and capitalize on market trends to drive service growth and competitiveness.
- Lead and participate in strategy formulation, bringing a clear vision for business direction.
- Managed a team of 8 (3- Account Executives, 4- Service Representatives, 1- Sales Manager).
- Operational Excellence:
- Oversee and streamline day-to-day operations to improve efficiency, productivity, and service quality.
- Establish and monitor key performance indicators (KPIs) to track progress towards objectives.
- Implement lean principles and optimize processes to reduce waste and enhance service delivery and new business objectives.
- Financial Management:
- Manage budget control expenditures and allocate resources
- Effectively to maximize profitability.
- Ensure compliance with financial regulations and industry standards.
- Monitor financial performance and implement corrective actions as needed.
- 2.2 budget for 2025; 1.17M to date.
- 2024 Results: $1,526,514; 68% to budget
- 2023 Results: $2,192,359; 87% to budget;18% Growth from 2022
- Team Leadership and Development:
- Attract, develop, and retain high-performing teams, providing leadership, guidance, mentorship and counseling.
- Foster a positive and collaborative work environment, recognizing and rewarding achievements.
- Conduct regular performance reviews and facilitate opportunities for professional growth and skill development.
- Customer Satisfaction / Customer Retention:
- Prioritize and ensure the delivery of high-quality products or services, exceeding customer expectations.
- Oversee customer service initiatives, addressing inquiries and resolving complaints promptly and effectively.
- Build strong relationships with key customers and stakeholders to ensure loyalty and positive engagement.
- Activity engages with customers and distributors to gain insights into market dynamics and enhance service offerings.
- Materials Management:
- Procurement – Sourcing, negotiating, and purchasing materials and supplies from vendors
- Inventory Management – Managing and controlling inventory levels to meet service demands while minimizing waste.
- Storage cost and SMI.
- Supply Chain Management – Coordinating with suppliers, ensuring timely delivery of materials, and managing relationships with vendors.
- Inventory Audits – Conducting quarterly audits of inventory levels and processes to maintain accuracy.
Account Executive
Thompson Safety, LLC
12.2021 - 03.2023
- Generating revenue and meeting sales targets with zero customers, zero revenue
- Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns
- Gathering and utilizing business intelligence on prospects to support sales calls, product presentation and driving new business.
- Achievers Club -1Q, 2Q, 3Q. 95% to annual goal Sold: $335K total dollars, $92,688 Service Dollars
Sales Specialist Inspection
Fire Life Safety America / Summit Services
01.2021 - 12.2021
- Proactively engage in making sales calls to new prospective customers to build the Inspection and Service business by adding new customers to the existing portfolio.
- Door-to-door cold-calling, completing call blocks creating vertical target list for territory assigned sales goals.
- Manage responsibly all sales activity within Salesforce account by recording both customer and prospective information with sufficient detail while also monitoring the days that a proposal remains outstanding.
- Represent the organization at industry meetings such as Building Owners Management Association (BOMA).
- Continue to advance industry technical knowledge through internal training, ride along with field personnel and reviewing technical material.
- Remain abreast of potential market opportunities through sales calls, networking and other market related information including changes and/or updates to local fire code requirements.
- Achievers Club 2Q,3Q
Fire Sales Specialist
Cintas
04.2020 - 01.2021
- Generating revenue and meeting sales targets
- Developing and qualifying leads within respective territory to drive additional sales opportunities through physical cold-calling and lead generation campaigns
- Setting appointments with prospects, presenting programs and meeting a sales quota.
- Achievers Club Q2, Q3
- Captains Club – Helped develop new Sales Specialists, attend leadership meetings.
Global Account Manager
Cintas
11.2019 - 01.2021
- Generating revenue and meeting sales targets
- Proven performance with particularly high -profile accounts.
- Proven ability to close complex transactions and manage multiple stakeholders including legal.
- Excellent project management and problem-solving skills.
- Experience working with global teams and diverse cultures.
- Closed Sprint, AMC Theatres
Fire Sales Specialist
Cintas
03.2016 - 10.2019
- Proactively engage in making sales calls to new prospective customers to build the Inspection and Service business by adding new customers to the existing portfolio.
- Door-to-door cold-calling, completing call blocks creating vertical target list for territory assigned sales goals.
- Manage responsibly all sales activity within Salesforce account by recording both customer and prospective information with sufficient detail while also monitoring the days that a proposal remains outstanding.
- Represent the organization at industry meetings
- Continue to advance industry technical knowledge through internal training, ride along with field personnel and reviewing technical material.
- Remain abreast of potential market opportunities through sales calls, networking and other market related information
- Captains Club – Helped develop new Sales Specialists, attend leadership meetings.
- President’s Club 2018
Account Executive
Bloomberg BNA
12.2014 - 01.2016
- Knowledge of assigned market (law firms, tax and accounting, corporation)
- Strong analytical, organizational and interpersonal skills.
- Drive new business by increasing revenue to current and prospective clients by owning the full value-driven sales cycle from prospecting to deal close to renewal
- Leads sales process, including discovery, value demonstration, proposal delivery, negotiations and close, for assigned territory in the field.
- Develop relationships with key stakeholders and prospective and current clients: gains insights into overall business and business needs.
- Drives client engagement throughout the sales life cycle, including regular client check-ins for account “health check”
- Provides monthly forecasting and accurately predicts sales revenue.
- Received “Crushed New Hire Quota” certificate, Q1.
First Aid & Safety Sales Specialist
Cintas
03.2008 - 12.2014
- Proactively engage in making sales calls to new prospective customers to build the Inspection and Service business by adding new customers to the existing portfolio.
- Door-to-door cold-calling, completing call blocks creating vertical target list for territory assigned sales goals.
- Manage responsibly all sales activity within Salesforce account by recording both customer and prospective information with sufficient detail while also monitoring the days that a proposal remains outstanding.
- Represent the organization at industry meetings
- Continue to advance industry technical knowledge through internal training, ride along with field personnel and reviewing technical material.
- Remain abreast of potential market opportunities through sales calls, networking and other market related information
- Achievers Club – Achieved all six years. 2008 - 2014
- President’s Club – 2010, 2011, 2012, 2013 (Diamond Level), 2014 (Diamond Level).
- Captains Club – Helped develop new Sales Specialists, attend leadership meetings.
Uniform Sales Specialist
Cintas
06.2005 - 02.2008
- Proactively engage in making sales calls to new prospective customers to build the Inspection and Service business by adding new customers to the existing portfolio.
- Door-to-door cold-calling, completing call blocks creating vertical target list for territory assigned sales goals.
- Manage responsibly all sales activity within Salesforce account by recording both customer and prospective information with sufficient detail while also monitoring the days that a proposal remains outstanding.
- Represent the organization at industry meetings
- Continue to advance industry technical knowledge through internal training, ride along with field personnel and reviewing technical material.
- Remain abreast of potential market opportunities through sales calls, networking and other market related information
- Achievers Club – Q1, Q2, Q3, Q4, 2006
- Achievers Club – Q1, Q2, Q3, Q4, 2007
Education
Associate of Applied Science - Marketing
San Antonio College
San Antonio, TX05-2026
Skills
- Management skills Strategic
- Planning Product Development
- Mergers & Acquisition
- Marketing Strategy
- Sales, Negotiations
- Employee Evaluation
- Performance improvement plans
- Problem-Solving
- Safety Processes and procedures
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
Timeline
General Manager
Thompson Safety, LLC
03.2023 - Current
Account Executive
Thompson Safety, LLC
12.2021 - 03.2023
Sales Specialist Inspection
Fire Life Safety America / Summit Services
01.2021 - 12.2021
Fire Sales Specialist
Cintas
04.2020 - 01.2021
Global Account Manager
Cintas
11.2019 - 01.2021
Fire Sales Specialist
Cintas
03.2016 - 10.2019
Account Executive
Bloomberg BNA
12.2014 - 01.2016
First Aid & Safety Sales Specialist
Cintas
03.2008 - 12.2014
Uniform Sales Specialist
Cintas
06.2005 - 02.2008
Associate of Applied Science - Marketing
San Antonio College
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