Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzette Green

Fayetteville,AR

Summary

Detail-oriented Notification System Representative bringing 12 years of experience working with members of public. Skilled in building rapport and satisfying diverse needs to reach positive results. Diligent following policies and providing high-quality service. Organized 15 years experienced in business and team management. Proactively addresses and solves problems with operations to maximize profits. Great at resolving conflicts and developing new service strategies. Committed Resident Service Coordinator ready to leverage 15 years of healthcare industry performance. Highly skilled in patient relationship management and medication administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Costumer Service

Shell Station
04.2022 - 02.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Home Health Aide

Self Employed Services
03.2013 - 04.2019
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

CNA

Comfort Keepers Home Care
02.2005 - 03.2012
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.

Medical Assistant Front Office

Rogers Medical Center
05.2002 - 01.2005
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

CNA

Concordia Care Center
03.1997 - 06.2002
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.

Medical Front and Back Office

Marian Medical Centre
09.1994 - 07.1996
  • Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
  • Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
  • Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
  • Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.

Medical Assistant

Dr.robert S Berry
03.1990 - 11.1990
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

Certified Pharmacy Tech - Pharmacy

School of Pharmacology
Santa Maria, CA
05.1997

Medical Assisting Front Office - Medical Assisting

Santa Barbara Business College - Bakersfield
Bakersfield, CA
02.1996

Certifed Medical Assistant Back Office - Medical Assisting

Allan Hancock College
Santa Maria, CA
02.1994

Skills

  • Complaint Handling
  • Call Center Experience
  • Time Management
  • Performance Monitoring
  • Product Knowledge
  • Multitasking Abilities
  • Decision Making
  • Telephone Etiquette
  • Interpersonal Skills
  • Empathy Display
  • Attention to Detail

Certification

medical assistant

pharmacology

Timeline

Costumer Service

Shell Station
04.2022 - 02.2023

Home Health Aide

Self Employed Services
03.2013 - 04.2019

CNA

Comfort Keepers Home Care
02.2005 - 03.2012

Medical Assistant Front Office

Rogers Medical Center
05.2002 - 01.2005

CNA

Concordia Care Center
03.1997 - 06.2002

Medical Front and Back Office

Marian Medical Centre
09.1994 - 07.1996

Medical Assistant

Dr.robert S Berry
03.1990 - 11.1990

Certified Pharmacy Tech - Pharmacy

School of Pharmacology

Medical Assisting Front Office - Medical Assisting

Santa Barbara Business College - Bakersfield

Certifed Medical Assistant Back Office - Medical Assisting

Allan Hancock College

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Suzette Green