Suzette Guzman
Sunnyside,N.Y.
Summary
Obtain a position as a full time worker that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Healthcare professional with extensive experience in delivering personalized and compassionate care. Proven track record in supporting patient needs and enhancing their quality of life through effective communication and empathy. Known for strong collaboration skills and adaptability to changing care requirements.
Overview
13
13
years of professional experience
Work History
Primary Care Assistant and Front Desk
RMA of NY
01.2024 - 01.2025
- Verifying patient information, obtaining New Patient forms, medical records prior to first time appointments
- Helping patients schedule appointments
- Working with the patient and their team to create a personalized plan for building a family
- Confirming appointments for physicians
- Scheduling peer to peer for physicians
- Writing medical letters for patients and physicians
- Checking and confirming physicians schedule for the week
Front Desk Receptionist
Shady Grove Fertility
01.2021 - 01.2023
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and insure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage and financial options
- Greet patients and visitors to the office and providing high level of customer service
Medical Assistant/Front Desk
Spanish American Foot Care Associates
01.2017 - 01.2021
- Screening questions for COVID (to ensure safe visit)
- Answering telephones
- Routing calls
- Taking messages
- Greeting patients, scheduling patients
- Taking payments like copays, deductibles & co insurance
- Making outbound calls to remind patients of upcoming appointments
- Additional duties include stocking rooms and ordering supplies like medical supplies
- Translate to patients when speaking to the doctor and communicating
- Taking X-rays (AP,Lateral,Oblique, Ankle views, Calcaneal Axis)
- Verifying insurances before patients appointments (epaces, availability, insurances website)
- Prepare and clean treatment rooms and medical instruments
- Sending specimens to labs
- Preparing patients before seeing the doctor, documenting medical history and medications patients are currently taking
- Update and file medical records
- Dispensing Medical Supplies to patients and making sure they are acknowledged of the item
- Sending prescription to patients under doctors supervision
Internship
Ciana
01.2016 - 07.2016
- Helping out an attorney translating for New Americans
- Booking appointments
- Keeping social media active
Cashier
Red Mango
01.2015 - 06.2015
- Multitask to make smoothies
- Cleaned workstation
- Supervised by the assistant manager
Super Soccer Stars
01.2012 - 01.2013
- Supervise the children; making sure their performance is on task
- Making sure they get what direction to play, where to play, and the lack of performance in teaching them their new soccer moves
- All supervised by the coach
Education
Middle College High School -
Middle College High School
01.2018
Skills
- Teamwork
- Independence
- Multitasking
- Fast learner
- Computer skills
- Microsoft
- Well-organized
- Prioritizing
- Problem-solving
- Collaboration
- Client confidentiality
- Feeding assistance
- Compassionate care
Languages
Spanish
Native or Bilingual
Timeline
Primary Care Assistant and Front Desk
RMA of NY
01.2024 - 01.2025
Front Desk Receptionist
Shady Grove Fertility
01.2021 - 01.2023
Medical Assistant/Front Desk
Spanish American Foot Care Associates
01.2017 - 01.2021
Internship
Ciana
01.2016 - 07.2016
Cashier
Red Mango
01.2015 - 06.2015
Super Soccer Stars
01.2012 - 01.2013
Middle College High School -
Middle College High School
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