Suzette Hayles Badal
West Palm Beach
Summary
To bring to my knowledge the expertise into the organization in an attempt to sustain or develop its' status.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
22
22
years of professional experience
Work History
Client Services Representative
Numerator
04.2017 - 09.2021
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Tour Guide
Maxi Tours
08.2011 - 02.2016
- Guided groups of up to 10 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Customer Service Representative
United Healthcare / E-Service Jamaica Ltd
05.2007 - 08.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Accounts Clerk/Warehouse Supervisor
Facey Commodity Ltd / Sungold Enterprise Ltd
01.2003 - 10.2006
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw daily operations and shipping and handling processes.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used warehouse management software to reconcile daily inventory.
- Kept detailed records of inventories and merchandise inventory transactions.
- Maintained high levels of accuracy in daily operations.
Data Entry Specialist
Affiliated Computer Services
01.2000 - 01.2003
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Corrected data entry errors to prevent duplication or data degradation.
- Sent completed entries for evaluation and final approval.
Education
Accounts And Office Administration - Accounting
Caribbean School of Business
Montego Bay Jamaica08.2007
Computer Studies
Caribbean Institute of Technology
Montego Bay Jamaica01.2004
Certificate in Travel Agent -
St. Monica's Hotel And Travel School
Montego Bay Jamaica1997
Certificate of Credit in Marketing and Management - Marketing And Management
Western Hospitality Institute
09.1996
Mount Alvernia High School
1994
Skills
- Technical Skills Knowledge of using
- Microsoft Word, Microsoft Excel
- Microsoft Access, Microsoft Power Point, Quick Books
- And Spread Sheet
- Customer Support
- Member Relationship Management
- Account Management
- Client Needs Assessment
- Client Relations
- Livechat Messaging
- Trained in Salesforce
- Understanding Customer Needs
Timeline
Client Services Representative
Numerator
04.2017 - 09.2021
Tour Guide
Maxi Tours
08.2011 - 02.2016
Customer Service Representative
United Healthcare / E-Service Jamaica Ltd
05.2007 - 08.2010
Accounts Clerk/Warehouse Supervisor
Facey Commodity Ltd / Sungold Enterprise Ltd
01.2003 - 10.2006
Data Entry Specialist
Affiliated Computer Services
01.2000 - 01.2003
Accounts And Office Administration - Accounting
Caribbean School of Business
Computer Studies
Caribbean Institute of Technology
Certificate in Travel Agent -
St. Monica's Hotel And Travel School
Certificate of Credit in Marketing and Management - Marketing And Management
Western Hospitality Institute
Mount Alvernia High School
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