Suzette Henderson
Lynwood,CA
Summary
Dynamic professional with a proven track record at NeoGenomics, enhancing client satisfaction and retention through exceptional communication and Salesforce proficiency. Skilled in cross-functional teamwork and adept at resolving complex client issues, leading to significant improvements in service quality. Demonstrates a strong ability to multitask and manage client intakes efficiently, ensuring positive outcomes and superior client service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
IHSS Adult Services Program
05.2015 - Current
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Collaborated with cross-functional teams to develop strategies for improving overall client satisfaction levels.
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Coordinated with IT to troubleshoot and resolve client technical issues promptly.
- Increased client retention with personalized follow-up communications.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Client Advocate
NeoGenomics
12.2009 - 04.2020
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Collaborated with cross-functional teams to develop strategies for improving overall client satisfaction levels.
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Coordinated with IT to troubleshoot and resolve client technical issues promptly.
- Increased client retention with personalized follow-up communications.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Associate Of General Studies - General Studies
Los Angeles High School
Los Angeles, CASkills
- Telephone etiquette
- Exceptional communication
- Salesforce proficiency
- Cross-functional teamwork
- Customer service
- Multitasking Abilities
- Verbal and written communication
- Medical terminology
- Quality assurance
- Data entry software
- Client intakes
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Elderly Caregiver
IHSS Adult Services Program
05.2015 - Current
Client Advocate
NeoGenomics
12.2009 - 04.2020
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Associate Of General Studies - General Studies
Los Angeles High School
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