Suzette Jordan
Huber Heights,OH
Summary
Hardworking and motivated professional with several years of experience and record of success in Safety Management Systems. Solid history balancing team performance, operational department relationships, and business objectives. Dedicated to working closely with employees and other departments to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SMS Manager
PSA Airlines
Dayton, OH
03.2021 - Current
- Responsible for the overall management of the PSA Safety Management Systems (SMS), this includes overseeing the advancement of the PSA SMS, responsible for Risk Assessments, Change Management and policies/procedures established around the SMS
- Creates and oversees SMS training throughout the company
- Responsible to create, update and maintain the SMS policies, procedures and training for all company employees and all external vendors
- Responsible for communication and coordination with all operational managers regarding the SMS policy, risk, hazards, and/or safety of flight operation
- Responsible for dissemination of information to management and non-management operational personnel as appropriate to ensure an organizational awareness of relevant safety issues
- Responsible to ensure company compliance with applicable IATA, DOD, and FAA regulations regarding SMS and PSA Internal Evaluation Program
- Facilitate the drafting, completion, and finalization of all Safety Risk Management (SRM) assessments
- Oversee and conduct safety risk management on the following: implementation of a new system, revision of existing system, development of operational procedures, and identification of hazards or ineffective risk controls through the safety assurance processes
- Conduct an annual review of the SMS to evaluate the performance of the system with all working groups
- Monitors the effective implementation of policies, procedures, and programs through the Safety Assurance Process
- Responsible for succession planning
- Responsible for developing team members to grow professionally within our company or within their career
- Oversee Internal Audit and Evaluation Program for PSA
- IOSA Lead Auditor for PSA.
Internal Evaluation Program Manager
PSA Airlines
Dayton, OH
01.2020 - 03.2021
- Responsible for the quality of Internal Evaluation Program (IEP)
- Responsible for daily management of IEP Program
- Responsible for a managing Operational Organization audit
- Responsible for performance of the Quality Assurance Program
- Responsible for developing and executing audits, findings, concerns, and observation in the Safety Management Systems
- Responsible for participating in Safety Management Systems to ensure a safe and efficient airline
- Facilitates the International Air Transport Association (IATA) Operational Safety Audit (IOSA) as the lead auditor
- Facilitates the Department of Defense Audit (DoD) as the lead auditor
- Responsible for special audit requests from senior management
- Responsible for reviewing, recommending, and responses from audits and evaluations
- Responsible for reporting all findings and concerns to senior management
- Ensures audit and evaluation records are maintained and up to date
- Prepare and distribute reports to federal, state and local safety authorities
- Responsible for communicating and coordinating with the FAA, DOD, IATA and other external auditing authorities
- Responsible for oversight and writing of current IEP Manual
- Responsible for succession planning
- Responsible for developing team members to grow professionally within our company or within their career.
Inflight Supervisor
PSA Airlines
Dayton, OH
05.2017 - 01.2020
- Responsible for managing flight attendants in both Dayton and Cincinnati bases, with a total of 400 direct reporting flight attendants
- Function as liaison between management and flight attendants to communicate key information, answer questions and resolve operational issues
- Function as a liaison between departments during meetings to formulate new emergency procedures
- Trained all new Inflight Supervisors and Inflight Duty Mangers within the Inflight Department
- Developed an updated training guide to help supervisors better understand their role as a supervisor and it has also allowed the new duty managers to gain insight into what their direct reports should be doing on a daily, weekly, and monthly basis
- Worked interdepartmentally Operations Control Center (OCC) during various during Irregular Operations system wide, acting as a liaison between OCC and Inflight and Air Operations
- Support goals and objectives of the Inflight Department
- Conduct regular crew room visits in domicile to ensure effective communication with line FA's
- Provide support with daily administration of domiciles
- Conduct monthly quality assurance flight (onboard revenue flights) audits
- Conduct station audits to ensure timely arrivals and on-time departures
- Conduct weekly Concourse Audits ensuring our flight attendants meet standards and conduct
- Conduct Right Starts multiple times a week ensuring on time performance
- Work interdepartmentally with the Safety Department on the Fatigue Committee, where we determine if fatigue reports submitted are deemed a fatigue causing event and even a potential safety concern
- Share on-call supervisor responsibilities to support 24/7 coverage
- Monitor FA performance and attendance reliability
- Monitor junior man, 'refusals' and other unavailable absences
- Monitor probationary FAs performance and mentor to develop good work habits
- Conduct FA investigatory meetings and administer coaching/counseling, corrective action as necessary in accordance with CBA
- Assist with OJI reporting
- Provide oversight of department on time performance
- Follow up with FA's after emergency landings and medical emergencies
- Administer recognition 'programs' i.e
- Attendance; Above and Beyond, passenger commendations; acceptance of JRM and extension assignments; birthdays
- Assist with recruiting new flight attendants
- Line flying, as necessary, to protect the integrity of the schedule and to maintain qualification on all aircraft type to which FAs are assigned
- Assigned special projects such as Fleet Launch Program, writing of templates used for follow-ups, discipline, and procedures
- Conduct New Hire Orientation every two weeks of new flight attendants
- Maintain current flight attendant certification as required by the FAA
- Maintain current Check Flight Attendant status.
Inflight Training Specialist
PSA Airlines
Dayton, OH
01.2016 - 07.2017
- Develop, deliver, and maintain currency and accuracy of all FAA-approved Flight Attendant Training Programs
- Provide subject matter expertise in all areas of Inflight Services Policies and Procedures; serve as a resource for Flight Attendants
- Serve as a role model and mentor to Flight Attendants in performance, behavior, appearance and demeanor
- Evaluate and coach Flight Attendant trainees to ensure performance standards are met
- Maintain Flight Attendant qualification on all A/C types in PSA fleet
- Maintain training facilities and equipment in good order
- Complete administrative duties in a timely and accurate manner
- Support the Manager of Inflight Training in achievement of Departmental and Corporate goals
- An effective liaison between Inflight Training and other departments
- Positive ambassador for PSA Airlines
- Completes all other projects and responsibilities as assigned by the Manager of Inflight Training.
Flight Attendant
PSA Airlines
Dayton, OH
03.2015 - 01.2016
- Provide excellent customer service to each and every passenger
- Ensure all emergency equipment is in working order and maintained according to Flight Attendant Manual
- Ensure safety of all passengers and flight crew
- Perform all necessary duties according to Flight Attendant Manual and FAA Regulations.
General Manager
Planet Fitness
Centerville, OH
09.2013 - 03.2015
- Manage both Dayton and Centerville locations
- Make schedules for all employees
- Maintain all inventories and place orders when needed
- Make deposits
- Handle member complaints
- Interview and hire new employees
- Train new employees
- Write 30-day employee evaluations
- Maintain a high level of cleanliness in both gyms
- Maintain proper staffing while maintaining a budget
- Stay within given budget on supplies, staff, and monthly operating expenses
- Work with various vendors for maintaining and upkeep of equipment, both workout and tanning beds.
Education
Master of Management -
University of Phoenix
Phoenix, AZ01.2024
Bachelor of Science in Management -
University of Phoenix
Phoenix, AZ07.2021
Associate of Arts with Concentration in Business Fundamentals -
University of Phoenix
Phoenix, AZ07.2020
Graduate -
W.E. Stebbins High School
Riverside, OHSkills
- Safety Promotion
- Safety Reporting
- Safety Policy Implementation
- Lead IOSA Auditor
- Operations Management
- Verbal and written communication
- Staff Development
- Cross-Functional Teamwork
References
Available Upon Request
Hobbies and Interests
- Paddle boarding and anything outdoors, that requires physical skill.
- Reading to gain knowledge and sometimes just to relax.
- Traveling
- Working out
- New Experiences
Certification
- Lead IOSA Auditor Certified
Accomplishments
- Currently part our pilot Ascend Mentor Program for PSA
References
References available upon request.
Timeline
SMS Manager
PSA Airlines
03.2021 - Current
Internal Evaluation Program Manager
PSA Airlines
01.2020 - 03.2021
Inflight Supervisor
PSA Airlines
05.2017 - 01.2020
Inflight Training Specialist
PSA Airlines
01.2016 - 07.2017
Flight Attendant
PSA Airlines
03.2015 - 01.2016
General Manager
Planet Fitness
09.2013 - 03.2015
Master of Management -
University of Phoenix
Bachelor of Science in Management -
University of Phoenix
Associate of Arts with Concentration in Business Fundamentals -
University of Phoenix
Graduate -
W.E. Stebbins High School
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