Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
SUZETTE LAMOUR

SUZETTE LAMOUR

Summary

Proven sales powerhouse with 10+ years of experience driving top-line revenue, accelerating strategic growth, and developing high-performing teams. Recognized for consistently exceeding targets, building long-lasting client partnerships, and scaling enterprise relationships across B2B markets. Adept at navigating C-level conversations, creating scalable engagement strategies, and delivering strong ROI through consultative selling. Seeking to bring relentless drive, grit, and relationship-building prowess to a results-driven sales organization.

Overview

24
24
years of professional experience

Work History

Director of Strategic Growth & Partnerships

FRONTLINE Selling
01.2022 - 01.2025
  • Owned full customer lifecycle from onboarding to renewal, driving a 76% client retention rate through proactive strategy and personalized engagement.
  • Reduced onboarding timelines by 80%, by optimizing and streamlining processes boosting customer satisfaction and accelerating time-to-value.
  • Led executive business reviews and QBRs for top-tier clients, uncovering upsell opportunities and aligning client goals with business solutions.
  • Strengthened client trust and retention by creating a strategic vision and mitigating risk in "at-risk" accounts.

Strategic Sales Account Manager

FRONTLINE Selling
01.2018 - 01.2022
  • Promoted for consistently outperforming quota and delivering high-impact results across 16 key accounts.
  • Increased account revenue by 30% on average, using a consultative approach and uncovering expansion opportunities.
  • Achieved 112% to goal on upsells and cross-sells annually by deeply understanding client needs and positioning value-add services.
  • Managed pipeline forecasting, contract renewals, and stakeholder engagement, driving consistent revenue gains.
  • Partnered with onboarding and CS teams to ensure seamless client transitions and ongoing success.

Business Development Representative

FRONTLINE Selling
01.2015 - 01.2018
  • Consistently surpassed sales targets, averaging 110% of monthly quota, and booked an average of 7+ meetings per month with decision-makers.
  • Rapidly identified and connected with C-level executives to fuel pipeline for senior sellers.
  • Utilized Salesforce CRM to track activities and monitor engagement trends, ensuring lead quality and conversion.
  • Recognized for outstanding communication and ability to spark executive-level conversations early in the sales cycle.

Executive Administrative Assistant

Servcorp Worldwide
01.2014 - 01.2015
  • Drove additional service revenue by providing tailored administrative support and cultivating relationships with high-profile clients.
  • Supported contract creation and sales processes, contributing to streamlined service agreements.
  • Maintained executive calendars and communications with precision and professionalism.

Short-Term Disability Claims Case Manager

Liberty Mutual
01.2013 - 01.2014
  • Managed complex claims for multiple corporate clients, ensuring compliance and timely resolution.
  • Served as the primary liaison between customers, physicians, and third-party stakeholders.
  • Used strong communication and investigation skills to resolve sensitive, high-impact claims.

Assistant Manager / Receptionist

Intrigue Salon
01.2001 - 01.2013
  • Promoted from Receptionist to Assistant Manager due to outstanding customer service and leadership.
  • Grew product revenue through successful product launches and in-store marketing.
  • Led front-desk operations and managed a team of five, improving client retention and operational flow.

Education

Bachelor of Science - Business Management

Kennesaw State University
Kennesaw, GA

Skills

  • Strategic Partnerships
  • Sales Leadership
  • Client Success
  • B2B Sales
  • Retention & Upselling
  • Team Development
  • Revenue Growth
  • Go-To-Market Strategy
  • CRM
  • Consultative Selling

Awards

Top Sales Performer – FRONTLINE Selling, President’s Club Honoree, Promoted 3x within 7 years due to performance

Timeline

Director of Strategic Growth & Partnerships

FRONTLINE Selling
01.2022 - 01.2025

Strategic Sales Account Manager

FRONTLINE Selling
01.2018 - 01.2022

Business Development Representative

FRONTLINE Selling
01.2015 - 01.2018

Executive Administrative Assistant

Servcorp Worldwide
01.2014 - 01.2015

Short-Term Disability Claims Case Manager

Liberty Mutual
01.2013 - 01.2014

Assistant Manager / Receptionist

Intrigue Salon
01.2001 - 01.2013

Bachelor of Science - Business Management

Kennesaw State University

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