Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suzette Lozano

Katy,TX

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

5
5
years of professional experience

Work History

Store Manager

Abercrombie & Fitch
06.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.

Assistant Manager

Abercrombie & Fitch
02.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Key Holder

Abercombie & Fitch
01.2019 - 02.2020
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.

Education

BBA - Business Administration

Hopkinsville Community College
Hopkinsville, KY
12.2018

Skills

  • Operations Management
  • Talent Recruitment
  • Risk Management
  • Budget Administration
  • Retail Operations
  • Profit and Loss Management

Languages

Spanish
Full Professional

Timeline

Store Manager

Abercrombie & Fitch
06.2023 - Current

Assistant Manager

Abercrombie & Fitch
02.2021 - 06.2023

Key Holder

Abercombie & Fitch
01.2019 - 02.2020

BBA - Business Administration

Hopkinsville Community College

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Suzette Lozano