SUZETTE MENJIVAR
San Antonio,Texas
Summary
Determined professional with strengths in Customer service and Administrative assistant positions.
Team player eager to contribute to collaborative projects. Keen to earn expanding responsibilities through trustworthy performance.
A versatile service mentality brings valuable experience in administrative roles.
Offers friendly, knowledgeable front desk support for hospitable environments.
Drives office success with uncompromising work ethic, time management expertise and prioritization skills.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues.
Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems.
Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
9
9
years of professional experience
Work History
Retail Customer Service Representative
Citibank
San Antonio, TX
02.2024 - Current
- Demonstrated strong problem solving skills when addressing customer concerns.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Implemented various software and tools for process streamlining and performance optimization.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained records of customer interactions, transactions, comments and complaints.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier, Customer Service Representative
HEB
San Antonio, TX
03.2015 - 06.2024
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new employees on procedures and policies to maximize team performance.
- Ordering product for replenishment in the department and product driven displays.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assessed customer needs and upsold products and services to maximize sales.
- Helped customers find specific products, answered questions and offered product advice.
- Made outbound calls to obtain product and vendor information.
- Learned roles of other departments to provide coverage and keep store operational.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Receptionist Clerk
Theda Oaks Surgery Center USPI
San Antonio, TX, TX
08.2021 - 04.2022
- Pulled and organized requested documentation.
- Reviewed important health information and entered data to maintain records in order for completeness and verify integrity.
- Reviewed and efficiently processed 40+ files each day in busy detail oriented environment.
- Worked with office manager to attain operational goals.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered and directed incoming calls using multi-line telephone system.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Coordinated and communicated with 20+ clients daily to gather pertinent information.
- Greeted and directed visitors to appropriate personnel and answered average of 30+ calls and emails daily.
- Drafted professional business communication and answered phone calls and emails.
Skills
- Microsoft Office expertise
- Office equipment proficiency
- Ordering and stocking
- High-energy attitude
- Credit and cash transactions
- Business development understanding
- Loss prevention
- Problem-solving abilities
- Staff mentoring
- Product recommendations
- Adaptive team player
- Quality assurance controls
- Customer relations
- Telephone etiquette
- Records maintenance
- Quantitative skills
- Collaboration
- Organization and efficiency
- Office equipment operations
- Document control
- Tech-savvy
- Service-oriented mindset
- Multitasking and prioritization
- Data entry
Accomplishments
- Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
- Sales - Consistently generated additional revenue through skilled sales techniques.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Timeline
Retail Customer Service Representative
Citibank
02.2024 - Current
Receptionist Clerk
Theda Oaks Surgery Center USPI
08.2021 - 04.2022
Cashier, Customer Service Representative
HEB
03.2015 - 06.2024
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