Suzette Padley
Chicago,IL
Summary
Dynamic professional with a proven track record in emotional support and credit analysis, notably at Partners Credit and Verification Solutions. Excelled in roles requiring critical thinking, effective communication, and adaptability. Achieved significant benchmarks in customer service and credit risk assessment, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Experienced with providing compassionate and attentive care to clients. Utilizes strong interpersonal skills and empathy to build trusting relationships. Knowledge of effective care practices ensures well-being and comfort of those supported.
Overview
16
16
years of professional experience
Work History
End of Life Care Provider
Family
11.2022 - Current
- Served as liaison between family and healthcare teams.
- Employed effective communication to lessen grandmother's anxiety.
- Provided daily care to senior relatives, enhancing their overall well-being.
- Also provided and continue to provided probate representation for my father's estate. In this role, I also have experience communicating with funeral homes, and the Department of Veterans' Affairs for burial in a National Cemetery.
Credit Processor
Partners Credit and Verification Solutions
09.2016 - 11.2022
- Updated client accounts with new information and verified data for informed credit approvals.
- Managed over 100 inbound and outbound phone calls daily.
- Surpassed performance benchmarks.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Monitored accounts for signs of fraud and non-payment issues.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Attended ongoing professional training to facilitate accurate and productive credit management.
ER Registrar/Case Management and Util Review Assis
Thorek
05.2011 - 08.2016
- Facilitated daily patient registration for approximately 25 individuals in emergency care setting.
- Verified insurance benefits for emergency room patients.
- Trained incoming ER registration personnel.
- Worked effectively with a broad range of clients requiring behavioral health assistance.
- Submitted initial clinical data for all Medical Stabilization (Inpatient Detox) patients.
- Monthly compilation of statistical reports for Case Management.
- Coordinated follow-up efforts through calls and faxes for certifying inpatient status.
- Delivered materials and contacts for sustained patient support.
Addiction Studies Intern
Sundance Methadone Treatment Center
05.2014 - 09.2014
- Provided primary counseling services at an outpatient Methadone Treatment Center.
- Conducted didactic group therapy for 10-15 patients.
- Offered guidance and referrals to ensure continuous assistance.
Direct Support Professional
Residential Opportunities
09.2008 - 04.2011
- Uphold cleanliness, safety, and organization standards in patient areas.
- Aided individuals in maintaining their daily routines for enhanced well-being.
- Facilitated conflict management strategies to promote calm environments.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Responsible for scheduling medical appoints and arranging transportation.
- Effectively managed urgent incidents ensuring well-being of all involved.
Education
Associate of Applied Science - Addiction Counseling
Harold Washington City College
Chicago08-2014
Associate of Arts - Secondary Education
Kalamazoo Valley Community College
05-2006
Skills
- Emotional support
- End-of-life care
- Family education
- Appointment coordination
- Documentation review
- Payment processing
- Credit analysis
- Credit scoring
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Effective communication
- Adaptability and flexibility
Timeline
End of Life Care Provider
Family
11.2022 - Current
Credit Processor
Partners Credit and Verification Solutions
09.2016 - 11.2022
Addiction Studies Intern
Sundance Methadone Treatment Center
05.2014 - 09.2014
ER Registrar/Case Management and Util Review Assis
Thorek
05.2011 - 08.2016
Direct Support Professional
Residential Opportunities
09.2008 - 04.2011
Associate of Applied Science - Addiction Counseling
Harold Washington City College
Associate of Arts - Secondary Education
Kalamazoo Valley Community College
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