Summary
Overview
Work History
Education
Skills
Timeline
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Suzette Paschall

Loan Processor / Front Office
Leander,TX

Summary

Outgoing Front Office Assistant with 8 years of experience in office and administrative work and Loan Processing skills. Reliable employee offering excellent communication skills and good judgement. Great reputation for resolving customer problems and improving customer satisfaction. Dedicated to building strong relationships with customers to help team achieve company goals. Work well under pressure adapting to new situations and challenges. Motivated to learn, grow and excel within the company. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Overview

8
8
years of professional experience

Work History

Front Office Clerk

(PGMS) Professional General Management Service
Dripping Springs, TX
11.2020 - 05.2022
  • Directed phone inquiries, answered customer questions and updated payment information.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Opened all new accounts with accurate documentation and organized resources to smoothly execute changes
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments
  • Took more than 6 incoming calls per day, provided information and routed callers to correct personnel

Loan Processor

Morris Mortgage
Dripping Springs, TX
06.2018 - 08.2020
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Evaluated approvals against established bank and government lending standards.
  • Handled any conditions sent from underwriting departments.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Upheld complete confidentiality of all submitted information according to release guidelines
  • Prepared documents for underwriting by verifying client income, credit reports and other information
  • Set up and completed 30 loan application daily and submitted them to different Lenders for loan approval.

Customer Service Representative

Lowes
Bastrop, TX
09.2016 - 05.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Jr Loan Processor

First Capita Mortgage
Irvine, CA
04.2015 - 01.2018
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.

Education

High School Diploma -

Los Alamitos High School
Los Alamitos, CA
06.1989

Some College (No Degree) - Business Communications

Cypress College
Cypress, CA

Skills

  • Customer Service and Assistance
  • Positive Attitude and Energetic
  • Courteous with Strong Service Mindset
  • Computer Proficiency
  • Accounting and Billing Software
  • Data Entry and Database Software
  • Credits and Refunds
  • Guest Satisfaction
  • Loan Application Preparation
  • Property Appraisals

Timeline

Front Office Clerk

(PGMS) Professional General Management Service
11.2020 - 05.2022

Loan Processor

Morris Mortgage
06.2018 - 08.2020

Customer Service Representative

Lowes
09.2016 - 05.2018

Jr Loan Processor

First Capita Mortgage
04.2015 - 01.2018

High School Diploma -

Los Alamitos High School

Some College (No Degree) - Business Communications

Cypress College
Suzette PaschallLoan Processor / Front Office