Suzette Peery
Contract Courier Service
Colorado Springs,CO
Summary
Dynamic Medical Telehealth Technician with a proven track record at the Veterans Administration Medical Center, excelling in equipment maintenance and customer service. Enhanced team productivity through effective training and problem-solving, while ensuring compliance with safety protocols. Committed to continuous improvement and fostering strong relationships with clients and colleagues alike.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
41
41
years of professional experience
Work History
Medical Telehealth Technician
Veterans Administration Medical Center
Colorado Springs, Colorado
04.2018 - 03.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Medical Receptionist
US Army MEDDAC
Colorado Springs, Colorado
02.2000 - 03.2017
- Coordinated patient scheduling, check-in, check-out
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Completed clerical duties and tasks for clinic administration.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, and maintaining files
Lifeguard
Martin County Recreation
06.1983 - 08.1984
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Swimming instructor
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Promoted water safety awareness with educational presentations to community groups.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Administered first aid and CPR, ensuring rapid response to accidents.
Education
Certified Medical And Billing Coder - Medical Billing And Coding
Allen School of Medical Coding And Billing
Jamaica, NY, United States 05.2001 -
Associate of Arts - General Studies
Morehead State University
Morehead, KY 05.2001 -
High School Diploma -
Sheldon Clark High School
Inez, KY 05.2001 -
Skills
On the Spot Awards
On the Spot awards are give when an employee goes above and beyond helping the staff, and/or patients.
Timeline
Medical Telehealth Technician
Veterans Administration Medical Center
04.2018 - 03.2024
Certified Medical And Billing Coder - Medical Billing And Coding
Allen School of Medical Coding And Billing
05.2001 -
Associate of Arts - General Studies
Morehead State University
05.2001 -
High School Diploma -
Sheldon Clark High School
05.2001 -
Medical Receptionist
US Army MEDDAC
02.2000 - 03.2017
Lifeguard
Martin County Recreation
06.1983 - 08.1984
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