Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
3b

Suzette Rusch

Digital Shopper
Bay City,WI

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Digital Shopper

Walmart
02.2022 - Current

I have been in the top 20 of the Market for pickers the past three weeks. I also have done the specialty things for ordering.

  • Tracked substitutions and informed customers of changes.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.

Front End Team Lead

Walmart
02.2021 - 08.2023
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.

Cashier

Walmart
02.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Food Service Worker

Summit At Pierce County Wi Jail
10.2019 - 01.2020

Made food for inmates

  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

1st Assistant Department Manager

Menards
10.2018 - 10.2019
  • Collaborated with other departments to achieve company-wide goals and improve overall performance.
  • Monitored sales data, identifying trends to optimize inventory levels and product mix.
  • Leveraged knowledge of industry best practices to continuously refine processes within the store''s operations.
  • Evaluated staff performance, providing constructive feedback and coaching to enhance skill sets.
  • Developed strong relationships with vendors to secure favorable pricing and delivery terms for merchandise orders.
  • Increased customer satisfaction with exceptional service and timely resolution of concerns.

Teller

Red Wing Credit Union
08.2001 - 09.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Cashier

Kwik Trip
10.2001 - 03.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Food Service
  • I worked on and off for Kwik Trip for ten years
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cook

Braschlers Bakery and CoffeeShop
07.2000 - 08.2001
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Manager

Taco Johns
10.1991 - 07.2000
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Food Safety Managers Training

Education

No Degree - Cosmetology

SE Technical College
Winona, MN
06.1991

High School Diploma -

Winona Senior High School
Winona, MN
06.1988

Skills

  • Order Fulfillment
  • E-commerce strategy
  • Promotional planning
  • Shipping logistics
  • Customer Service
  • Customer Relations
  • Relationship Building
  • Prioritizing Orders
  • Attention to Detail
  • Heavy Lifting
  • Flexible Schedule

Certification

I am a Certified Election official in the State of Wisconsin. I oversee the Elections and take care of any problems that may arise. Calling in the results at the end of the night.

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Healthcare benefitsFlexible work hoursPaid time off401k match

Timeline

Digital Shopper

Walmart
02.2022 - Current

Cashier

Walmart
02.2022 - 02.2023

Front End Team Lead

Walmart
02.2021 - 08.2023

Food Service Worker

Summit At Pierce County Wi Jail
10.2019 - 01.2020

1st Assistant Department Manager

Menards
10.2018 - 10.2019

Cashier

Kwik Trip
10.2001 - 03.2010

Teller

Red Wing Credit Union
08.2001 - 09.2019

Cook

Braschlers Bakery and CoffeeShop
07.2000 - 08.2001

Manager

Taco Johns
10.1991 - 07.2000

No Degree - Cosmetology

SE Technical College

High School Diploma -

Winona Senior High School
Suzette RuschDigital Shopper