Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzette Scioli

Milford,MA

Summary

Dynamic leader with extensive experience in restaurant management and medical administration, notably at Avalenas Bar and Grill. Excelled in menu development, vendor engagement, and enhancing customer satisfaction through meticulous attention to detail and exceptional communication skills. Proven track record in improving operational efficiency and staff training, achieving significant improvements in service delivery and customer loyalty.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

28
28
years of professional experience

Work History

Restaurant Owner

Avalenas Bar and Grill
11.2021 - Current
  • Manage payroll, daily deposits, and cost controls.
  • Supervise daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegate work, and monitor food quality and service performance.
  • Ensure compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimize menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Recruite, hire, any trained talented staff to fill vacancies.
  • Cultivate a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Manage staff schedules and maintain adequate coverage for all shifts.
  • Oversee food preparation and monitor safety protocols.
  • Purchase food and cultivate strong vendor relationships.
  • Enhance financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduce inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implement effective inventory control systems to reduce food spoilage and waste.

School Food Service Employee

Milford High School
09.2017 - Current
  • Maintain positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Serve as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
  • Help maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
  • Support school initiatives by participating in events such as nutrition education programs and wellness fairs.
  • Enhance food safety by implementing proper sanitation practices and maintaining a clean workspace.
  • Improve student nutrition by planning and preparing healthy meal options in the school cafeteria.
  • Reduce food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
  • Provide exceptional customer service through friendly interactions with students, addressing any concerns or questions they have about available menu items.
  • Ensure timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
  • Follow all proper handling procedures for prepared foods, ingredients and leftovers.
  • Serve food according to temperature, safety and presentation guidelines.
  • Facilitate lunch preparation for non - English speaking students in Portuguese and Spanish

Restaurant Manager

Southside Bar and Grill
01.2009 - 03.2022
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Medical Administrator

Metrowest E.N.T
03.1997 - 11.2009
  • Improved accuracy in billing and insurance claims by regularly reviewing and updating patient information.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
  • Reduced wait times for patients by optimizing appointment scheduling methods.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Verified accuracy of patient information in medical records.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Tracked and monitored requests for medical records release.
  • Input data into computer programs and filing systems.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Reduced no-shows by implementing appointment reminder system through phone calls.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.

Education

High School Diploma -

Milford High School
Milford, MA

Skills

  • Menu development
  • Small business operations
  • Allergy awareness
  • Staff hiring
  • Vendor engagement
  • Sales oversight
  • Budget monitoring
  • Recipes and menu planning
  • Vendor Relations
  • Cost Control
  • Sanitation
  • Scheduling
  • Multitasking
  • Reliability
  • Customer Satisfaction
  • Cash Handling
  • Nutritional knowledge
  • Health and Safety Regulations
  • Professionalism
  • Time management abilities
  • Adaptability
  • Event Planning
  • Business Development
  • Catering Coordination
  • Dietary Restrictions
  • Communication
  • Serve customers
  • FLUENT IN PORTUGUESE
  • Multitasking Abilities
  • Telephone Etiquette
  • Office Administration
  • Office reception
  • Answer telephones
  • Maintain records

Timeline

Restaurant Owner

Avalenas Bar and Grill
11.2021 - Current

School Food Service Employee

Milford High School
09.2017 - Current

Restaurant Manager

Southside Bar and Grill
01.2009 - 03.2022

Medical Administrator

Metrowest E.N.T
03.1997 - 11.2009

High School Diploma -

Milford High School

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Suzette Scioli