Suzette Simpson
Kennesaw,GA
Summary
Results-oriented professional with extensive experience in Clinical practice and EHR support management. Proven understanding of the healthcare services industry with strong implementation, systems support and clinical operations management experience. Demonstrated leadership and organizational ability to oversee time-critical tasks in a fast-paced, complex environment. Extensive experience collaborating and growing key relationships at all organizational levels. Recognized as an effective leader and problem solver, WellStar IT Gold Star winner in 2014. Outstanding leadership, communication, organization and interpersonal skills. Creative, resourceful and analytical, with the expertise needed to deliver compelling results and clearly define and communicate process, project direction and technological advantages. Consistently produce results that exceed expectations. Direct a top-caliber Clinical Informatics team that can take information technologies and any EHR to the next level of success. Openly promotes the collaboration and engagement of Clinical Informatics in all phases of a project-based effort including but not limited to project planning, implementing and supporting of the appropriate teams. Establishing a cohesive vision, direction and leadership to adoption. AREAS OF EXPERTISE Mentoring and Leadership Team Building/Development Customer Service Contract Review & Negotiation Continuous Process Improvements Application Support Physician/Clinician Liaison Education Development Workflow/ Gap analysis Talented Regional Director known for training employees to achieve maximum potential while generating new business opportunities. Pursuing new role where expertise in [Industry] will be widely appreciated.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
Regional Director Clinical Informatics
Wellstar Heath System
Marietta, GA
09.2009 - Current
- Attended weekly meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Recruited talented individuals bringing sound Epic skills to Clinical Informatics department.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Visited sites periodically to view service levels and adherence to global service standards.
- Served instrumental role in organizational transformation and implementation and participated in three successful large-scale Epic Implementations.
- Monitored over 35 employees' day-to-day activities and made plans to rectify issues.
- Interacted well with customers to build connections and nurture relationships across the enterprise.
- Tracked trends and suggested enhancements to both challenge and refine EMR.
- Leads and develops programs to manage team members across multiple facilities and multiple application within a single EHR
- Providing leadership to team members across the enterprise partnering with team members on workflows and clinical understanding while bridging gap between IT and operations
- Strong proponent of Clinical Informatics involvement in user acceptance testing, training and implementation
- Works in conjunction with the operational, clinical and information technology leadership team to coordinate all aspects of Clinical Informatics
- Responsible for Clinical Readiness
- Clinical Informatics Training and Orientation
- Project manage clinical data backloading for new Epic Implementation in a single and multifacility install
- Currently Support 25,000 employees across 11 hospitals, 450 HODs, three skilled nursing facilities and two inpatient hospice
- Implementation of order set governance, policy and charter
- Experience contract negotiating and cost management
- Implement superuser program and team member readiness processes across 11 facilities
- Collaborated with the organizational leaders on the budget and cost management for 400 At-The-Elbow (ATE) support resource
- Managed over 400 contract ATE support personnel across 6 hospitals and associated
ORDER SET COORDINATOR
Wellstar Health System
MARIETTA, GA
01.2013 - 01.2015
- Maintaining aggregated enterprise Order set catalog
- Developing a schedule for routine review and update of all catalogued content to align with Joint Commission standards
- Creating and maintaining Subject Matter Expert (SME) review panels
- Facilitating collaborative environment processes
- Facilitate in-person meetings with SMEs as necessary
- Chair of the Order Set Maintenance Committee meetings
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintain vendor contract for version control and order set review software
CLINICAL INFORMATICS SPECIALIST
Wellstar Heath System
Marietta, GA
01.2009 - 01.2013
- Lead or participate in the procurement, customization, development, implementation, evaluation, and continuous improvement of Epic and McKesson
- Troubleshoots and resolves, or coordinates appropriate resources for hardware, or software/EHR problems, including user access and component configuration
- Ensures timely resolution of day to day issues as identified by the end-users – assists in determining whether the Clinical Applications issues is a process issue, performance issue or product issue
- Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology.
- Provided guidance in development, implementation and maintenance of company clinical information system.
- Provided guidance for cross-departmental clinical improvements.
- Liaised between providers and IT team to inform management and facilitate project completion.
- Served as liaison between end-users and health IT team.
Case Manager
CareGuide, Blue Cross Blue Shield Medicare Advantage
Southfield, MI
01.2008 - 01.2009
- Assess the physical, functional, social, psychological, environmental, and financial needs of clients/patients; identify a cost-effective comprehensive plan to meet the families’ service needs, and implement the plan
- Provide referrals to appropriate community resources; facilitate access and communication when multiple services are involved; monitor activities to ensure that services are actually being delivered and meet the needs of the client; coordinate services to avoid duplication
- Monitor client’s progress toward goal achievement and periodically reassess changes in health status
- Monitor the care plan to ensure the effectiveness and appropriateness of services; ensure that services are being delivered and meet the needs of the client.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
KH & Nurse Manager
Wellstar Heath System
MARIETTA, GA
01.2004 - 01.2008
- Promotes work environment conducive to optimal recruitment and retention of staff
- Serves as professional role model within the nursing profession
- Maintain fiscal accountability for human and material resources
- Promote performance improvement initiatives designed to enhance quality patient care and improved work process
- Promote safety in the work environment and delivery of patient care
- Responsible for ensuring units are adequately covered with appropriate nurse to patient ratio
- Participate in the formulation of written policies and procedures
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
Education
Master of Health Administration - Health Administration
University of Phoenix
Phoenix, AZ 04.2004 - 04.2006
Bachelor of Science - Nursing
Herbert Lehman College
Bronx, NY 09.1991 - 04.1997
Skills
Mentoring and coaching
undefinedTimeline
ORDER SET COORDINATOR
Wellstar Health System
01.2013 - 01.2015
Regional Director Clinical Informatics
Wellstar Heath System
09.2009 - Current
CLINICAL INFORMATICS SPECIALIST
Wellstar Heath System
01.2009 - 01.2013
Case Manager
CareGuide, Blue Cross Blue Shield Medicare Advantage
01.2008 - 01.2009
Master of Health Administration - Health Administration
University of Phoenix
04.2004 - 04.2006
KH & Nurse Manager
Wellstar Heath System
01.2004 - 01.2008
Bachelor of Science - Nursing
Herbert Lehman College
09.1991 - 04.1997
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