Suzette Torres

• Responsible for answering phones
• Welcomes all visitors/homeowners and determines their immediate needs,
• manage the front entrance and maintain the reception desk utilizing excellent customer service skills while greeting visitors, residents and realtors
• Give tours of community for potential home buyers and realtors
• Recieves all packages and distributed to proper support team.
• Provides direct receptionist duties making access cards, using POS for lifestyle events and interest groups, schedule swim lessons and bar
• Ensuring the community rules and regulations are being followed by residents and their guests.
• Set up and take down for interest groups and lifestyle events.
• Bartend events as needed

• Opened store on a daily basis
• Fax and copy customer documents
• Pack and ship parcels, sort mail and distributed into mailholders boxes
• Operate POS system
• Provide notary services
• Processed fingerprinting
• Provide notary and handling confidential documents
• Process Amazon, cable and cellular returns for customer
• Copy, scan and laminate documents

● Review information across multiple systems to identify fraudulent transitions for card members and merchants.
● Work with high profile clients to ensure client satisfaction and securitymeasures are met
● Develop case files to track potential fraudulent transactions.
● Decline or approve new merchant accounts base on findings

● Receive inbound calls and provide excellent customer service
● Aided in account management including address corrections, and banking changes. Assisted Cardholders

how to read statements.
● Served a help desk liaison, assisting other employees in training.