Hi, I’m
Suzette Merlet
Melbourne,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
years of professional experience
Work History
CircusTrix (Defy Palm Bay)
General Manager
05.2021 - 12.2022
Job overview
- Analyzed market trends and competitor activities to create competitive advantages.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased sales by 15% yearly.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Raised property accuracy and accountability by creating new automated tracking method.
- Set and achieved company defined sales goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Collaborated with cross-functional teams to develop innovative solutions.
CircusTrix (Defy Palm Bay)
Assistant General Manager
02.2018 - 05.2021
Job overview
- Collaborated with other departments to establish productive and timely completion of projects.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked over 60 employee's attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Trained new employees on proper protocols and customer service standards.
PNC Bank
Bank Representative
01.2015 - 01.2018
Job overview
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Generated monthly reports on customer activity and customer feedback.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed over 50 customers in person and by calls per day.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
Alison Online LearningOnline
Diploma in Social Media Marketing And E-Business
09.2015
Alison Online LearningOnline
Diploma in Web Design
07.2015
Keiser UniversityFort Lauderdale, FL
Bachelor of Arts from Business Administration
05.2015
Skills
- Staff Training
- Risk Management
- Market Analysis
- Safety Assurance
- Labor Cost Controls
- Sales Expertise
- Training and Development
- Project Management
- Communication Skills
- 5-Star Customer Service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
CircusTrix (Defy Palm Bay)
05.2021 - 12.2022
Assistant General Manager
CircusTrix (Defy Palm Bay)
02.2018 - 05.2021
Bank Representative
PNC Bank
01.2015 - 01.2018
Alison Online Learning
Diploma in Social Media Marketing And E-Business
Alison Online Learning
Diploma in Web Design
Keiser University
Bachelor of Arts from Business Administration
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